Service Fulfilment Engineer at VDT Communications Limited

VDT Communications Limited provides a complete, turnkey solution to all of your data communication needs. As an offshoot of BITCOM systems Ltd with several years of experience in the design, installation, and maintenance of all types of data network engineering solutions is put at the advantage of our customers. We drive network transformation for enterprises and service providers through communications technologies that increase productivity and open new sources of revenues.

We are recruiting to fill the position below:

Job Title: Service Fulfilment Engineer

Location: Lagos
Employment Type: Full-time

Role Summary

• The Service Fulfilment Engineer’s (SFE) role is to support sales productivity by securing the technical close in complex solutions.
• The SFE collaborates with sales, Core Network management and FSEs to ensure proposed deals include technical solutions that accurately address customer needs.
• The SFE carries out network analysis, develop cost-effective high level customers designs, which enhances sales and improves the productivity of other supportive departments.
• The role also provides level 1 support service to the sales & marketing team.

Duties

• Proactively scopes the technical solutions required to address customer requirements, assesses customer needs, and recommend solutions that optimize value for the customer and the VDT brand.
• Investigates, test and recommend variety of new equipment.
• Coordinate requirements for proof of concept with product Management/Product development
• Supervises Site Survey and present same to sales & Marketing
• Monitor and manage the technical pre-sales environments.
• Service and Value
• Design of Network diagrams to meet customer’s requirement
• Advise customers on proposed designs
• Provide Level 1 support to sales and marketing by means of pre-sales meeting and responses to bids.
• In conjunction with sales personnel, develop and conduct transition briefingcommunicate commitments, expectations, to the customer/ organization e.t.c
• Coordinate requirements for proofs of concept with Product Management / development. Advise technical on positioning of new POPs from analysis of survey reports
• Ensures proper documentation of all customer request/requirement and meetings
• Responsible for preparing for meetings and tailoring communications to address business needs of potential clients as part of the pre-sales process
• Documentation of network maps.

Requirements

• B.Sc / HND in Electrical Engineering / Telecoms Engineering / any relevant discipline CCNA/CCNP is an added advantage
• 5 - 10 years relevant work experience.
• System Engineering
• Sound knowledge of Access Network Infrastructure
• Project Management
• Sound knowledge of network operations
• Sound analytical and presentation skills
• Sound verbal and written communications skills
• Excellent disposition and interpersonal relations
• Ability to work under pressure
• Adequate technical disposition to guarantee thorough knowledge of services and service delivery platforms High sense of professionalism and creativity
• Highly developed and demonstrated teamwork skills.

Salary
N200,000 - N250,000 Monthly.

Application Closing Date
14th December, 2023.