Customer Service Associate at Lily Hospitals Limited

Lily Hospitals Limited, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and was also recently accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.

We are recruiting to fill the position below:

Job Title: Customer Service Associate

Location: Warri, Delta
Employment Type: Full-time
Job Category: Senior Level

Position Overview

• We are seeking a dedicated and enthusiastic Customer Service Associate to join our dynamic team.
• The ideal candidate will be passionate about assisting customers, resolving inquiries, and providing outstanding service in a friendly environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate information regarding products/services and company policies.
• Handle and resolve customer complaints in a calm and empathetic manner.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Collaborate with other team members to ensure a seamless customer experience.

Requirements

• Bachelor’s Degree or equivalent work experience
• 1 - 2 years relevant experience in the Health care industry.
• Proven customer support experience or experience in a similar role.
• Excellent communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in using CRM software and other relevant tools.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary based on experience.
• Health insurance and other benefits package.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

Application Closing Date
24th November, 2023.