Front Desk / Call Center Manager at La Campagne Tropicana Beach Resort

La Campagne Tropicana Beach Resort is entwined in the core freshness of nature amongst virgin trees and the lovely view of the gentle romantic reflection of the setting sun upon the calm Atlantic Ocean. The views are simply iconic; you can only find in La Campagne Tropicana Beach Resort The birthplace of African decor. Come and experience the beauty of African Interior designs. At La Campagne Tropicana, we ensure to retain an African brand and value.

We are recruiting to fill the position below:

Job Title: Front Desk / Call Center Manager

Location: Ibeju Lekki, Lagos
Employment Type: Full-time

Overview

• We are seeking an enthusiastic and experienced Front Desk/Call Center Manager to lead our customer service operations at our resort. The successful candidate will be responsible for overseeing front desk and call center activities, ensuring a seamless and delightful experience for our guests. The Front Desk/Call Center Manager will play a pivotal role in managing a team, optimizing processes, and implementing strategies to enhance overall guest satisfaction.

Responsibilities

Guest Services Excellence:

• Lead the front desk and call center teams to provide exceptional service to resort guests.
• Handle guest inquiries, requests, and concerns, ensuring prompt and satisfactory resolution.

Team Leadership:

• Manage, inspire, and train front desk and call center staff to uphold high service standards.
• Conduct regular team meetings to communicate goals, objectives, and updates.

Reservations Management:

• Oversee the reservation system, ensuring accuracy and efficiency in booking processes.
• Collaborate with sales and marketing teams to promote special packages and offers.

Guest Relations:

• Build and maintain positive relationships with guests, anticipating and fulfilling their needs.
• Address and resolve guest issues with a focus on turning challenges into opportunities for guest satisfaction.

Operational Efficiency:

• Develop and implement standard operating procedures (SOPs) to streamline front desk and call center operations.
• Optimize check-in/check-out procedures and enhance overall guest flow.

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• 5 years Proven experience in a managerial role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with hotel management software and reservation systems.
• Understanding of resort operations and guest services.

Application Closing Date
10th December, 2023.