Settlement and Dispute Analyst (Remote) at Payzeep Technologies

Payzeep provides a range of financial services to individuals, merchants, banks, and government agencies. Our services are designed to help businesses and organizations streamline their payment processing and collection operations, providing a convenient and secure way for customers to pay for goods and services.

PayZeep has positioned itself to solve these problems by providing innovative products and services to help address the challenges of financial inclusion, cost of financial service delivery, and financial literacy. We provide secure and efficient payment processing and collection services across all payment channels to help increase financial service depth and touch the lives of people even at the grassroot.

We are recruiting to fill the position below:

Job Title: Settlement and Dispute Analyst

Location: Remote
Employment Type: Full-Time

Job Summary

• We are seeking a dedicated Settlement and Dispute Analyst to join our Payments Operations team at PayZeep.
• This role is pivotal in ensuring the efficient settlement of financial transactions and the prompt resolution of payment disputes.
• The ideal candidate should possess excellent problem-solving skills, a customer-centric approach, and the ability to manage settlement activities and address disputes effectively.

Job Responsibilities
Settlement Operations:

• Execute and oversee the settlement of financial transactions, ensuring timely fund transfers and addressing settlement discrepancies.
• Collaborate with internal and external stakeholders to maintain seamless payment processing.
• Ensure that settlement reports are received from switches and third-party service providers – data accuracy and timeliness is key.
• Ensure that SLAs/OLAs with Banks and third-party vendors (where applicable) are adhered to.
• Ensure strict adherence to industry regulations and PayZeep's settlement policies.

Dispute Resolution:

• Receive, investigate, and resolve payment disputes and discrepancies from merchants, agents, and customers - promptly and accurately.
• Collaborate with relevant teams to reach satisfactory resolutions.
• Maintain meticulous records of settlement activities and dispute resolutions.

Chargebacks and Reversed Transactions:

•  Handle chargeback cases according to established procedures.
•  Collaborate with cross-functional teams for documentation and resolution.
• Maintain accurate records of chargeback resolutions

Database Management & Reporting:

• Document dispute cases, investigation, and resolution steps.
• Maintain organized records of settlement reports received from switches and third-party service providers.

Training and Technical Guidance:

• Build strong product expertise
• Ensure that standard operating procedures (SOPs) are up to date and accessible.

Qualifications

• Hold a B.Sc / HND from a reputable tertiary institution
• Minimum of 2 years of professional experience in settlement operations within the Fintech industry.
• Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking) and Payment Gateways.
• Proficient understanding of transaction routing and processing.
• Proficiency in using financial software and tools.
• Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.
• Exceptional communication skills, both written and verbal
• Certifications that relate to Electronic Fund Transfer has an added advantage.

Professional Competencies:

• Minimum of 2 years of professional experience in settlement operations within the Fintech industry.
• Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking) and Payment Gateways.
• Proficient understanding of transaction routing and processing.
• Proficiency in using financial software and tools.
• Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.
• Exceptional communication skills, both written and verbal.

Additional Information

• Competitive Compensation.
• Flextime.
• Competitive Health Insurance (Employee + Spouse + 4 children).
• Growth and Development.

Application Closing Date
Not Specified.