Programme Officer, Healthcare Standards and Quality at the West African Health Organization (WAHO)

The West African Health Organization (WAHO) is the health institution of the Economic Community of West African States (ECOWAS) charged with leadership and coordination of health improvement programs across the ECOWAS region.

We invite applications from suitably qualified candidates to fill the position below:

Job Title: Programme Officer, Healthcare Standards and Quality

Job Code: 0094
Location: Bobo-Dioulasso, Burkina Faso
Employment Type: Full Time
Grade: P3/P4
Directorate: Healthcare Services
Division: Healthcare Delivery
Line Supervisor: Principal Programme Officer, Healthcare Delivery

Role Overview

• Under the supervision of the Principal Programme Officer, Healthcare Delivery, the incumbent shall be responsible for ensuring quality assurance of health facilities in the sub-region and taking care of issues such as patient safety, risk management programmes and healthcare systems-level outcomes review within the region.

Roles & Responsibilities

• Advocate and establish a culture of safety and quality standards throughout WAHO’s programmes.
• Plan and create a Regional Standards and Quality Procedure Manual.
• Review healthcare quality assurance standards in the ECOWAS region.
• Develop training material and practice guidelines and other decision-making tools in Healthcare Services.
• Coordinate the efforts of all the performance improvement initiatives to ensure compliance with all regulatory standards.
• Coordinate the preparation of strategic work plans, with clearly defined objectives and benchmarks for achieving them, establish short- and long-term priorities, draft implementation plans and develop tools for their evaluation.
• Monitor Healthcare Service performance by gathering relevant data and produce statistical reports.
• Provide technical assistance to countries in using relevant quality tools to ensure that managers and other staff understand how to improve their work.
• Work collaboratively with other Programme Officers, partners and other stakeholders to ensure the establishment of quality healthcare standards and effective functioning of clinical risk management frameworks.
• Development and implementation of a framework of quality standards, collation of clinical feedback from patients.
• Identify technical assistance on needs assessment when needed.
• Coordinate and manage relationships with partner organisations, Ministries of Health and other relevant regulatory bodies to foster solid cooperation.
• Coordinate the training of health personnel on health care standards and quality.
• Provide technical assistance to Member States in setting up and maintaining Healthcare Service controls and documentation of procedures.
• Provide technical assistance to countries to regularly update existing policies and procedures of health facilities.
• Perform any other duties as may be assigned by the supervisor.

Required Qualifications, Experience and Skills
Education:

• Medical Doctor, or Pharmacist with training in healthcare quality or a related field from a recognised University.

Experience:

• Five (5) years of progressive experience in the implementation of healthcare programmes.
• Demonstrated knowledge of public health issues and major health challenges in West Africa.
• Ability to manage databases and carry out statistical and epidemiological analyses of health data;
• Good knowledge of quality assurance standards in the ECOWAS region.
• Ability to manage relationships with partner organisations, Ministries of Health and other relevant regulatory bodies to foster solid cooperation.

Salary
USD37,431.66 - USD52,379.70 Annually.

Application Closing Date
10th January, 2024.