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Customer Experience Specialist at Reposebay Human Resources Limited

Posted on Thu 30th Nov, 2023 - hotnigerianjobs.com --- (0 comments)


Reposebay is a boutique recruitment company serving both micro employers and SMEs with customized solutions and human capital growth strategies. Her career advisory specialty services have impacted over 3000+ job seekers.

We are recruiting to fill the position below:

Job Title: Customer Experience Specialist

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

  • Actively immerse in the end-end customer experience of the company
  • Coordinate follow-up strategies geared towards customer retention.
  • Establish and implement strategic approaches to drive up customer retention and loyalty
  • Determine metrics, create processes and implement same in line with customer retention plan
  • Provide management reports on customer issues, challenges and resolution
  • Update and communicate to team and clients on new cost/prices of services rendered by DriveMe as agreed with management.team in relation with customers
  • Oversee all customer communication channels and measure performance of the
  • Establish customer relationship management (CRM) systems and guidelines to effectively manage and improve customer relationships.
  • Manage and Supervise all on-demand requests for vehicle hire.
  • Collaborate with management and accounting team towards the approval and effective disbursement of funds to the team
  • Appropriate internal processes, documentation and ensure data received from clients are properly documented and updated
  • Synchronize CX team goals with other teams in the organization towards achieving business objectives.
  • Monitor and report the customer and driver management daily performance using allotted KPIs and report daily achieve company goals
  • Regularly update the CEO's dashboard in line with approved metrics.

Requirements

  • Candidates should possess Bachelor's Degrees with 3+ years relevant work experience.

Salary
N120,000 Monthly.

Application Closing Date
7th December, 2023.

How to Apply
Interested and qualified candidates should send their CV to: hr@driveme.ng using the Job Title as the subject of the email.


  

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