Telesales Officer at HMD Nigeria

HMD Nigeria - Incorporated in August 2003, HMD has built a strong reputation as a specialized distributor and service provider of premium heavy machinery and parts used in the mining, quarrying, construction, roadworks, recycling, transportation, and agricultural industries.
HMD is focused on playing an integral part in the building of Africa’s infrastructure, where we have clearly positioned ourselves as the ultimate machinery solutions partner.

HMD’s success is driven by its team of experts whose passion is to provide genuine after-sales support. The core of HMD’s business is to understand customer needs and to provide quality solutions and services with professionalism and integrity. We strive not only to succeed but rather to be of value. Our ultimate goal is to uplift the machinery industry across Africa.

We are recruiting to fill the position below:

Job Title: Telesales Officer

Location: Lekki, Lagos
Employment Type: Full-time

Main Responsibilities
Duties include, but are not limited to the following:

• To make telephone calls and manage information on our customer base.
• Make cold calls to find prospective customers and book appointments for sales advisors
• Achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets.
• Actively use the CRM to prospect, source and maintain customer contact in assigned area.
• Follow up on new leads and referrals resulting from enquiries and referrals and Keeping records of customer follow ups
• Respond promptly and effectively to customer enquiries.
• Maintain a professional image always through personal actions and initiatives.
• Enhance the company’s reputation and brand image by consistently working to implement the Company’s core values.
• Prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget.

Education

• Minimum of an HND or Bachelor's Degree in Mass Communication, English, Foreign Languages
• 1 - 3 years work experience.
• Excellent telephone tone and manner.
• Must be competent in excel, word and CRM systems.

Technical Competencies:

• Excellent presentation skills.
• Excellent marketing and sales skills.
• Good interpersonal and networking skills.
• Excellent negotiation skills.
• Must be self-motivated and results driven.
• Must be a team player
• Able to work under diverse working conditions
• Able to handle the sales pressure and give out optimum results.

Leadership Competencies:

• Possess personal qualities of Integrity, Respect, and Commitment to corporate mission.
• Excellent Interpersonal, Communication, Collaboration and Influence abilities.
• Customer Driven (Internal & External).
• High energy with strong Drive for results.
• Creativity and Innovation, with ability to come up with new ideas and initiatives.
• Inclusiveness and ability to work well with different cultures and working environments.

Languages

• Fluency in languages: English with a foreign accent is a plus.

Application Closing Date
1st December, 2023.