Technical Support Officer at ITEX Integrated Services Limited

ITEX Integrated Services Limited welcomes you to a world of secure and convenient Online and Mobile payment solutions. We are an innovative FinTech company that designs and deploys secured solutions. Our wide range of innovative products and services are tailored to meet your unique transactional needs and we are one of the first organisations to successfully deploy and manage Point-of-Sale (POS) Terminals in Nigeria. We make the transactional experience enjoyable for our clients by offering them the ability to monitor and control their transaction processes. Whether you are a government agency or a private organization, take advantage of our expertise in payment solutions and enjoy real value in your business today.

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Location: Lagos
Employment Type: Full-time

Role Summary

• The post holder will be a first level support staff responsible for monitoring, responding to and treating open tickets to ensure all systems and applications are running smoothly and seamlessly.

Duties and Responsibilities

• Responsible for monitoring, resolving, and responding to open tickets submitted by internal and external customers.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Progress issues and provide relevant information for troubleshooting or for clarification.
• Responsible for improving and documenting the technical processes around application support.
• Prioritize and handle service requests and incidents.
• Work collaboratively with Relationship Managers on change requests, managing issues and establishing priorities.
• Keeping a record of configuration/application changes and scheduling application updates in collaboration with the Operations Team.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Ensuring effective front-end and back-end functionality of applications.
• Keep Track of all logged requests with their corresponding statuses and relevant details for Audit related purposes.

Educational Qualification and Experience

• A Bachelor's Degree in Computer Science or related technology field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer-focused position involving technical knowledge of the company' s products and services

Knowledge Skills and Abilities:
Knowledge:

• Proven work experience as a Technical Support Officer in a FINTECH Industry

Skills:

• Strong troubleshooting, analytical, critical thinking skills, and problem-solving capabilities
• Time-management skills and the ability to adhere to deadlines for issues resolution.
• Excellent customer service skills

Application Closing Date
Not Specified.