IT Assistant at an Indigenous Non-profit and Non-governmental Organization

We are an indigenous non-profit and non-governmental organization with Head Office in Abuja and field offices in several locations across Nigeria. We are in the business of saving lives, making life more meaningful and productive for all Nigerians and especially for people living with; and affected by HIV.It is an organization built on strong core values, we believe strongly in commitment, innovation, inspiring leadership, and partnerships.

We are recruiting to fill the position below:

Job Title: IT Assistant

Job Code: IT003
Location: Abuja
Grant Duration: Subject to availability of funds and exceptional grant performance

Do You Have What It Takes To Join Us?

• We are in search of innovative, creative, and self-motivated talents with outstanding skills and proven track records in the advertised position.
• A reliable individual who is committed, audacious, accountable, and passionate (females and HIV community members are strongly encouraged to apply) with strong core values to work with our highly experienced team at our Head and state offices in the following capacities:
• A reliable executor who is flexible and can hit the ground running in aiding the organization achieve its goals as it aligns with saving lives, making life more meaningful and productive for all Nigerians and especially for the most vulnerable. If this typifies you, kindly read on:

Job Purpose

• The position manages and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources.
• The incumbent provides these services in an effective and efficient manner that will ensure maximum access to and implementation of technology services and resources.
• The successful candidate is responsible for the computer systems within the organization, oversees the installation, ensures backup systems operate effectively, makes recommendations for hardware and software, provides ICT technology infrastructures, and contributes to organizational policy regarding quality standards and strategic planning.

Essential Duties and Responsibilities
Server Management:

• Monitor and maintain on-premises servers, ensuring they are up and running smoothly.
• Perform regular server maintenance tasks such as updates, patches, and backups.
• Troubleshoot server issues and investigate and resolve server-related problems.
• Optimize server performance and ensure efficient resource utilization.

Cloud Server Management:

• Manage and monitor cloud servers (e.g., Azure, AWS) to ensure high availability and performance.
• Deploy and configure cloud-based virtual machines, storage, and networking components.
• Implement and maintain security measures for cloud infrastructure, including access controls and data encryption.
• Collaborate with cloud service providers to optimize resource allocation and cost efficiency.

Azure Management:

• Manage Azure resources, including virtual machines, storage accounts, networks, and security groups.
• Deploy and configure Azure services like Azure Active Directory, Azure SQL Database, and Azure App Service.
• Monitor and optimize Azure resources for performance, scalability, and cost-effectiveness.
• Implement Azure governance policies and security controls to ensure compliance with organizational standards.

Network Administration:

• Configure and maintain network infrastructure, including switches, routers, firewalls, and VPNs.
• Monitor network performance and troubleshoot connectivity issues.
• Implement network security measures, such as firewall rules, intrusion detection systems, and access controls.
• Collaborate with network service providers to ensure reliable and secure connectivity.

User Support:

• Provide technical support to end-users, including troubleshooting hardware, software, and network-related  problems.
• Assist users with software installations, updates, and configurations.
• Resolve user issues through remote assistance or on-site support.
• Train users on IT tools and systems, creating user guides and documentation as needed.

System Administration:

• Administer user accounts, permissions, and access controls for various IT systems.
• Monitor system logs and perform regular system audits to ensure security and compliance.
• Manage system backups and disaster recovery plans.
• Collaborate with other IT teams to integrate systems, implement upgrades, and resolve interdependent issues.

IT Deployment Support:

• Assist in planning, implementing, and supporting IT deployments.
• Contribute to the deployment documentation, including requirements, specifications, and progress reports.
• Collaborate with cross-functional teams to ensure deployment milestones are achieved.
• Test and evaluate new technologies or software solutions.

Security and Compliance:

• Implement and enforce security best practices across IT infrastructure.
• Monitor systems for potential security breaches and promptly respond to security incidents.
• Stay updated on the latest security threats and vulnerabilities.
• Ensure compliance with relevant regulations, standards, and policies

Documentation and Knowledge Management:

• Maintain accurate documentation of IT systems, configurations, and procedures.
• Create and update technical documentation, user guides, and knowledge base articles.
• Share knowledge and best practices with the IT team and end-users.
• Continuously improve documentation processes and contribute to knowledge management initiatives.

Continuous Improvement:

• Stay updated with emerging technologies and industry trends relevant to the organization.
• Identify areas for improvement in IT infrastructure and processes.
• Propose and implement solutions to enhance system performance, security, and efficiency.
• Participate in professional development activities to expand technical skills and knowledge.

Qualifications and Experience

• Bachelor's Degree in Computer Sciences, or a related field;
• Considerable experience in the field of information technology, including experience supervising technical staff;
• Thorough knowledge of system development methods used for the development of new systems and enhancements to existing information systems.
• Thorough knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software.
• Thorough knowledge of computer monitoring systems, vendor-supplied packaged programs, macros, utilities, and other highly technical programs.
• Thorough knowledge of M365 applications
• Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Ability to use programming procedures and techniques in the implementation of computer programs.
• Ability to conduct training and informational sessions.

Application Closing Date
11th December, 2023.