Head of Operations at TF Microfinance Bank

TF Microfinance Bank started with the Incorporation of Thinkfinance Services Limited on 6th December 2012. In 2015 the company was granted approval in principle by The Central Bank of Nigeria for a Unit Microfinance Bank. On the 14th of March 2016, TF Microfinance Bank was incorporated with a fully paid authorised share capital of twenty million Naira. It aims to render niche financial services that are focused on the underbanked and unbanked populace.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Lagos

Job Description

• Oversee customer support processes and organize them to enhance customer satisfaction.
• Identify and mitigate operational risk.
• Thorough knowledge of bank operations functions
• Monitor and supervise daily operations to ensure a free flow process.
• Create a strong professional workforce by developing competent individuals in the banking operations team.
• Cash management and provision.
• Oversee the booking of loans and other banking activities in compliance with due process
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
• Collaborate with heads of other units to develop best practices for successful banking operations
• Ensures the branch and vaults are opened and closed on a timely basis.
• Enforces dual control procedures at all times.
• Oversees teller duties and assists line with customer transactions during peak periods.
• Performs pre-audits to ensure ongoing adherence to compliance procedures.
• Stay informed of all deposit, business and consumer loan products.
• Maintains adequate cash supplies at the facility.
• Maintains proper teller and vault cash levels.
• Any other task assigned by the Managing Director.

Job Requirements

• Proficient use of bankone
• Outstanding communication and people skills
• Knowledge of all regulatory policies and procedure
• Ability to recognize problems and apply Risk Management techniques to address them
• Strong planning, organizational and time management abilities
• Excellent Leadership, team management, developing and mentoring
• High-level influencing and interpersonal skills
• Excellent verbal and written communication skills
• Meticulous attention to detail and accuracy

Application Closing Date
11th December, 2023.