Manager - Wellness Services at Primly Services Limited

Primly Services is an organisation that provides mental health products and services. At Primly Services, we maintain strong industry service standards and professionalism, with a full range of locally and internationally trained mental health and occupational health professionals who provide holistic and evidence based wellness programs for individuals, families, organizations and communities

We are recruiting to fill the position below:

Job Title: Manager - Wellness Services

Location: Abuja
Employment Type: Full Time

Job Purpose

• To create business opportunities for the wellness centre; manage the existing businesses in an efficient manner as well as provide psychosocial and counselling services to our clients.

Principal Duties and Responsibilities
Service Management:

• Coordinate, manage and lead a safe, professional and accessible telephone counselling service.
• Prioritize conflicting needs; handle matters expeditiously, proactively, and follow-through on projects to their successful completion, often with deadline pressures.

Service Delivery:

• To ensure safeguarding protocols/procedures are adhered to.
• To liase with admin support as appropriate.
• To report to and liase with line management regarding the delivery of the service.
• To ensure that client complaints are investigated and dealt with appropriately.
• To maintain and manage client record systems.
• To maintain and manage the counselling waiting list.

Business Development:

• Develop and implement a business plan for the service.
• To promote and publicise the counselling service among relevant agencies, referrers, service users and potential service users.
• Liase and network with relevant statutory and voluntary sector partners.
• Prepare Budget
• Manage income from counselling clients.
• Schedule meetings and attend all meetings.

Training:

• Identify potential training needs for telephone counsellors and volunteers.
• Coordinate customer service training for wellness counsellors
• Coordinate the production of training packages & manuals for organizations, schools and families.
• Liaise with the clinical and psychology leads of the unit to organize clinical training for the counsellors

Education and Experience Requirements

• A minimum of a Master's Degree in Psychology, Social Work, or Counselling
• Minimum of 5 years work experience
• Knowledge in Employee Wellness Initiative, Stress management etc
• Excellent communication skills
• Ability to empathize with clients
• Ability to leverage internal and external resources as part of a client treatment plan
• Willingness to work on-call
• Experience writing assessments and reports to monitor client progress
• Interested in Research
• Strong problem solving abilities
• Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with your callers
• Must demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues, such as the potential for suicide.
• Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.

Person Specification:

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including patients, staff and external partners
• Expert level written and verbal communication skills
• Proactive approaches to problem-solving with strong decision-making capability
• Emotional maturity
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Proven ability to achieve high performance goals and meet deadlines in a fast paced environment
• Forward looking thinker, who actively seeks opportunities and proposes solutions.

Application Closing Date
Not Specified.