Manager - Continuous Quality Improvement at the Institute of Human Virology Nigeria (IHVN)

The Institute of Human Virology Nigeria (IHVN) is a leading and reputable non-governmental organization addressing infectious and non-infectious diseases such as HIV, tuberculosis (TB) and cancer through the provision of prevention, diagnosis, treatment, capacity building, research, and care and support services.

To further uphold our commitment to providing excellent services in the sector, we are recruiting to fill the position below:

Job Title: Manager - Continuous Quality Improvement

Location: Abuja
Employment Type: Full-time
Scheduled Work Time: Monday - Friday (Flexibility, willing to travel and work weekends)
Reports To: Project Director
Operational Contacts: TB Lead, HIV Lead, Program Management Team

Position Overview

• The CQI Manager will enhance organizational efficiency and effectiveness by leading and implementing continuous quality improvement initiatives across various thematic areas.

Description and objectives

• Under the supervision of the Project Director, GF-GC7 Grant, the CQI manager will collaborate closely with Sub-Recipients, NASCP, and other relevant stakeholders to provide continuous quality improvement on TB and HIV interventions toward achieving the UNAIDS (95-95-95) targets and providing guidance for program implementation according to the National Treatment Guidelines and policies.

Key Responsibilities

• Strategic Planning: Collaborate with senior leadership to align continuous improvement strategies with organizational goals and objectives, develop a clear vision for TB-HIV services, and communicate it to the team. Collaborate with stakeholders to develop and implement strategic plans for continuous quality improvement.
• Policy and Procedure Development: Ensure that standardized guidelines and procedures for TB-HIV services are developed and adhered to across all supported states.
• Quality Monitoring and Evaluation: Establish key performance indicators (KPIs) to measure the effectiveness of TB-HIV services and conduct regular audits to assess compliance with protocols and identify areas for improvement across all supported states.
• Data Management and Analysis: Oversee the collection of relevant data on TB-HIV services and utilize data analysis to identify trends, areas for improvement, and success stories.
• Process Analysis and Optimization: Conduct thorough analyses of existing processes, identifying areas for improvement and innovation. Implement changes to streamline workflows, reduce inefficiencies, and enhance operational performance.
• Quality Metrics and Reporting: Define key performance indicators (KPIs) and establish a robust system for monitoring and reporting on quality metrics. Regularly communicate findings to stakeholders and leadership, providing insights for decision-making.
• Conceptualize research topics and develop draft manuscript(s) mainly within the GC-7 grant. Liaise with the respective IHVN project leads and data analysts towards developing methods and result sections of proposed manuscript(s), respectively. Management of feedback comments on the draft manuscript(s) from co-authors and editorial reviewers towards developing the finalized submission-ready manuscript.
• Liaise with and provide technical assistance to project leads on project development and implementation towards improvement in the quality of data available for manuscript writing and research publications.
• Provide monthly, quarterly, and annual reports on scientific writing activities and accomplishments.
• Attend relevant technical meetings and update project colleagues on scientific writing activities and deliverables.
• Budget Management: Ensure that resources are allocated efficiently to support quality improvement initiatives and manage budgets responsibly, ensuring that allocated funds are used effectively.
• Team Leadership and Training: Lead a cross-functional team dedicated to continuous quality improvement. Provide guidance, training, and mentorship to team members, fostering a culture of learning and collaboration.
• Stakeholder Engagement: Engage with internal and external stakeholders to gather feedback, insights, and perspectives. Use this information to drive improvements and ensure alignment with stakeholder expectations.

Core Responsibilities

• In-depth knowledge and practical experience with continuous improvement methodologies such as Six Sigma, Lean, or Total Quality Management (TQM).
• Strong analytical skills to interpret data, identify trends, and draw meaningful conclusions.
• Ability to perform root cause analysis to identify the underlying issues causing quality challenges.
• Proven ability to lead and motivate cross-functional teams.
• Skill in implementing and managing change initiatives, including addressing resistance and fostering a positive culture of change.
• Strong critical thinking skills to assess situations, make informed decisions, and solve complex problems.
• Capacity for innovative thinking to propose and implement creative solutions.
• Willingness and ability to adapt to changing circumstances and learn new methodologies.
• Commitment to staying informed about the latest trends and best practices in quality improvement.

Education and Experience

• Master’s level/Postgraduate qualification in Public Health, with an MBA.
• At least five years of experience working with HIV programs at various levels, planning and managing projects.
• Proven expertise in continuous quality improvement, process optimization, and change management.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent leadership and interpersonal skills, with a track record of successfully leading cross-functional teams.
• Knowledge of industry best practices, standards, and regulations related to quality improvement.
• Proven experience in abstract/manuscript writing, published abstracts and manuscripts would be beneficial.

Application Closing Date
14th December, 2023.