Customer Success Manager at Transsion Holdings

Transsion Holdings, the company formerly known as TECNO TELECOM LIMITED, established in July 2006, is a high-tech company specializing in the R&D, production, sale and service of mobile communication products. After years of development, Transsion has become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world. Currently, it has full ownership of three famous mobile phone brands TECNO, itel and Infinix, and an after-sales service brand Carlcare.

We are recruiting to fill the position below:

Job Title: Customer Success Manager

Location: Lagos 

Responsibilities
Client Relationship Management:

• Build and maintain strong relationships with assigned clients.
• Act as the primary point of contact for KA clients, understanding their business goals and advertising objectives.

Ad Campaign Optimization:

• Monitor and analyze the performance of clients' advertising campaigns.
• Identify areas for improvement and work collaboratively with internal teams to optimize ad delivery and achieve desired results.

Internal Coordination:

• Collaborate with cross-functional teams, including Sales, Marketing, Products and Operations, to ensure seamless execution of advertising campaigns.
• Communicate client requirements and expectations internally to ensure alignment and successful delivery.

Issue Resolution:

• Proactively address any issues or challenges that may arise during the campaign lifecycle.
• Work with internal teams to troubleshoot and resolve issues, ensuring client satisfaction.

Client Training and Education:

• Provide clients with training and support to maximize their understanding of our advertising platform and features.
• Share best practices and insights to help clients achieve optimal results.

Reporting and Analysis:

• Generate and present regular reports on the performance of clients' advertising campaigns.
• Provide insights and recommendations for improvement based on data analysis.

Qualifications

• Bachelor's Degree in Business, Marketing, or a related field.
• Proven experience in customer success, account management, or a related role.
• Strong understanding of advertising platforms and digital marketing.
• Excellent communication and interpersonal skills.
• Ability to analyze data and draw meaningful insights.
• Problem-solving and conflict resolution skills.

Application Closing Date
Not Specified.