T-24 Support Specialist at a Reputable Microfinance Bank

A reputable Microfinance Bank in Nigeria is recruiting a highly experienced candidate to fill the position below:

Job Title: T-24 Support Specialist

Location: Lagos Island, Lagos
Employment Type: Full-time
Reporting Line: Head, IT Unit

Job Overview

• We are currently seeking a highly experienced T-24 Support Specialist with a minimum of 5 years of expertise to join our dedicated support team.
• As a T24 Support Specialist you will provide technical production support to their core banking application team, by delivering IT services to their customers.
• You will understand the business requirements for change on all T24 projects, as well as designing high quality solutions.
• You will play a crucial role in ensuring the stability, performance, and effective functioning of their T-24 core banking system.
• The individual will have a deep understanding of T-24 modules, exceptional problem-solving skills, and a proven track record in providing top-notch technical support.
• This position requires the ability to independently monitor platform engagement and success metrics to help in the constant iteration process.
• They are seeking an individual that is looking for a new challenge within an exciting work environment.

Responsibilities

• Monitor the T-24 core banking system to ensure its continuous availability and optimal performance. Must also proactively identify and address potential issues to minimize downtime.
• Respond to and resolve T-24 system-related incidents and service requests in a timely manner. The individual must collaborate with other support teams and vendors to resolve complex issues.
• Provide technical support to end-users, addressing inquiries and issues related to the T-24 system. When necessary, the individual will also offer guidance and training to users as needed.
• Investigate and troubleshoot T-24 application and database issues and must utilize diagnostic tools and logs to identify root causes and implement effective solutions.
• Manage and coordinate the application of patches, updates, and hotfixes to the T-24 system and also ensure that the system is always up-to-date with the latest releases and security patches.
• Maintain comprehensive documentation of T-24 system configurations, procedures, and issue resolutions. The individual must contribute to the knowledge base to facilitate efficient problem resolution.
• Work closely with development teams, infrastructure teams, and vendors to address T-24 system-related issues and improvements. Participate in cross-functional meetings and contribute to the overall success of the support team.
• Conduct performance analysis of the T-24 system and recommend optimizations to enhance system efficiency and responsiveness.
• Providing excellent technical production support to colleagues at all levels.
• Supervising daily operations of LANS12, and WANS, network segments, internet, and intranet systems.
• Implement and maintain workstation security, configuration, and configuration standards.
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of hands-on experience in providing technical support for the T-24 core banking system.
• In-depth knowledge of T-24 modules and functionalities.
• Experience with T-24 system administration and configuration.
• Proficiency in troubleshooting T-24 application and database issues.
• Familiarity with patch management processes.
• Excellent communication skills, both verbal and written plus ability to convey technical information to non-technical stakeholders.
• Strong analytical and problem-solving skills which includes ability to diagnose and resolve complex issues in a fast-paced environment.
• Proven ability to collaborate effectively with cross-functional teams, vendors, and stakeholders.
• Have a good working knowledge of Unix/Linux operating systems.
• Technical knowledge of Web/Application Servers and a strong understanding of SQL is important.

Application Closing Date
14th December, 2023.