Client Service Representative at NoemDek Limited

NoemDek Limited is an EPC Company incorporated in Nigeria in 2012, to provide specialized services to the Oil & Gas, Power Generation, FMCGs, etc. Over the past five years, the firm and its international partners have supported clients on large infrastructure projects and after-sales services to ensure the assets are maintained effectively and a client’s operations run smoothly.

We are recruiting to fill the position below:

Job Title: Client Service Representative

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

• As a Client Service Representative, you will play a pivotal role in ensuring the satisfaction and retention of our esteemed clientele.
• Your primary responsibility will be to effectively manage client relationships, providing exceptional service and guidance to help them achieve their goals.
• You will serve as a point of contact for clients, ensuring clear and timely communication to resolve any issues or queries.
• Additionally, you will collaborate closely with internal teams to meet client needs and contribute to the growth of our business.

Responsibilities

• Build and maintain strong relationships with clients, acting as their main point of contact throughout their interaction with the company.
• Address client inquiries and concerns in a timely and effective manner, providing accurate information and solutions.
• Understand client objectives and requirements, collaborating internally to ensure the delivery of quality service and support.
• Strategically identify opportunities to upsell or cross-sell additional products or services to existing clients.
• Maintain a comprehensive understanding of NoemDek's services, continuously updating knowledge to enhance client interactions.
• Prepare and deliver presentations to clients, showcasing NoemDek's capabilities and value propositions.
• Monitor and analyze client satisfaction levels, implementing necessary improvements to enhance overall experience.

Requirements

• Bachelor's Degree in Business Administration, Marketing, or related field.
• Proven experience in client service or customer support roles, preferably in the oil and gas industry.
• Excellent communication skills, both written and verbal, with the ability to effectively engage with various stakeholders.
• Strong problem-solving skills, with the ability to identify and resolve issues quickly and efficiently.
• Exceptional organizational skills, with keen attention to detail and the ability to multitask effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to work independently, as well as collaboratively within a team environment.
• Self-motivated, adaptable, and resilient, with the ability to work effectively in a fast-paced environment.

Benefits

• Competitive salary and performance-related bonuses.
• Comprehensive health insurance coverage.
• Professional development and training opportunities.
• Collaborative and vibrant work environment.
• Opportunities for career growth and advancement.

Application Closing Date
Not Specified.