OP Telecom Account Manager at Infobip Nigeria

At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 50+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us in driving the continuous success of Infobip by creating products that our customers love.

We are recruiting to fill the position below:

Job Title: OP Telecom Account Manager

Job ID: JR101395
Location: Lagos
Job type: Full-time

Responsibilities
What will you be doing at Infobip?

• As Telecom Account Manager, you will play a crucial role in ensuring our customers' success by serving as their trusted advisor and advocate within our organization.
• You will work closely with internal teams and our valued clients to understand their technical needs, provide expert guidance, and ensure they receive the highest level of support and expertise.
• Build and maintain strong, long-lasting customer relationships.
• Serve as the primary point of contact for technical inquiries and issues
• Understand the technical needs and objectives of customers and develop tailored solutions.
• Collaborate with cross-functional teams to resolve technical challenges promptly.
• Ensure timely and effective communication with customers regarding updates and improvements.
• Monitor and analyze client usage data to identify areas for optimization.
• Quarterly Business Reviews preparation and presentation
• Proactively communicating the status, escalations, and recommendations for the customers
• Cooperating with the internal stakeholders in bringing the best service to the customers
• Resolving billing disputes
• Dispatching the issues to the Core Network Team
• Sender registration and Managing Short Codes (SMS and USSD)
• Ensure smooth introduction of the services and delivered solutions as well as the proper setup for the assigned telecoms, setup of the new services, and traffic monitoring when applicable
• Keep up with all the updates from the industry, updates on the products in the telecom sector as well as route pricing in cooperation with the Business Analyst team.

More About You

• Proven experience in technical account management or similar role.
• Proficiency in MS Office, especially in Excel
• High level of written and oral communication skills in English
• Strong understanding of technical products and services.
• Excellent communication and interpersonal skills.
• Problem-solving, analytical, and critical-thinking abilities.
• Ability to work independently and as part of a team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.