Restaurant Manager at PHR Solutions Limited

PHR Solutions Limited consist of a team of energetic, seasoned, young, smart and innovative professionals with combined decades of experience in providing Human Resources Services to clients across several sectors of the global economy such as Oil and Gas, Telecommunication, Banking and Insurance, Manufacturing, Real Estate, Information technology, Fintech, Education, FMCG, etc.

We are recruiting to fill the position below:

Job Title: Restaurant Manager

Location: Lekki, Lagos
Employment Type: Full-time

Job Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shift operations where necessary.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g., discounts and social media ads).
• Train new and current employees on proper customer service practices and restaurant operations.
• Training staff to follow restaurant procedures
• Keeping track of employees’ work hours
• Recording payroll data
• Supervising daily shift operations
• Evaluating employee performance
• Interviewing and recruiting new employees
• Interacting with guests to get feedback on product quality and service levels
• Implement policies and protocols that will maintain future restaurant operations.

Job Requirements

• A B.Sc Degree in Business Administration, Hospitality Management, or Culinary Schooling is an added advantage.
• Proven work experience as a restaurant manager, hospitality manager, or similar role.
• Proven managerial experience in customer service
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational, and people skills
• Acute financial management skills
• Interpersonal and multitasking abilities.
• Teamwork
• Excellent communication skills.
• Management and administration skills
• Problem-solving skills.
• Organizational skills.

Application Closing Date
17th December, 2023.