Operations Officer at Prodigy Microfinance Bank

Prodigy Microfinance Bank was founded in 2023 with a mission to help people achieve their financial goals. We believe that everyone deserves access to fair and affordable financial services, regardless of their income or background. We offer a variety of products and services, including loans, savings accounts, and insurance. We are committed to providing our customers with excellent customer service and helping them reach their financial goals.

We are recruiting to fill the position below:

Job Title: Operations Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Reviewing and analyzing financial data, such as profit and loss statements, balance sheets, and other reports, to ensure the bank is operating efficiently
• Reviewing budgets to determine if expenditures are appropriate and staying within legal limits
• Reviewing loan applications to assess a customer’s creditworthiness or reviewing commercial loan applications to determine if they meet lending guidelines
• Managing the operations of a bank branch, including hiring and training employees, monitoring employee performance, handling customer complaints, and resolving conflicts between customers
• Monitoring interest rates and adjusting rates as needed to attract new deposits or retain existing ones
• Recommending changes to policies and procedures based on experience with similar situations in the past
• Evaluating the performance of employees by conducting performance evaluations and providing feedback on job performance
• Conducting audits to ensure compliance with federal banking laws and regulations
• Interviewing job candidates to determine qualifications and compatibility with the company culture

Job Responsibilities

• Providing oversight and direction to ensure your staff is meeting service levels/deadlines
• Working closely with senior management and direct reports to develop/implement objective and measureable productivity and quality standards for your staff/processes
• Manages a team responsible for the daily operational functions within Bank Operations Cash Services
• Conducting service reviews and hosting sub-custodian / correspondent bank visits
• Due diligence on sub-custodian and correspondent banks for RFPs, transitions & market openings
• Ensuring RFI/RFP/SLA MIS requirements are supported without impacting delivery.(These critical documents ensure the correct agent service provider is selected and performs as expected)
• Supporting management of agent bank transitions and the Global Nostro Cycle Change process
• Is responsible to foster relationships to provide awareness of channel and customer needs with key organizations outside of the Operations, Underwriting and Sales channels including but not limited to
• Solves complex, multi-faceted problems facing day-to-day operations
• Manage and coach Recruiters to ensure risk/controls are managed tightly

Job Qualifications

• Interested candidates should possess a Bachelor's Degree in relevant fields with 1 years work experience.
• Must be able to communicate, motivate and foster a high-performance work environment
• Must have excellent training/mentoring skills
• Knowledge of Cash products and appreciation of the Treasury Service business environment
• Potential for occasional overseas travel to represent the firm at meetings with sub-custodians and cash correspondents
• Full industry knowledge of customer satisfaction drivers
• Quick adaptability in the use of various software applications

Skills:

• Excellent organizational skills.
• Good conflict resolution.
• Proven leadership skills.
• Great decision-making skills.
• Strong attention to detail.
• Adept at budgeting and forecasting.
• Ability to transform data into actionable, strategic decisions.

Application Closing Date
15th January, 2024.