Quality Manager at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.

We are recruiting to fill the position below:

Job Title: Quality Manager

Location: Lagos
Employment Type: Full-time
Business Line: Medical

Job Summary

• Develop, implement and oversee quality improvement to ensure delivery of the highest quality patient care, optimal patient flow, provider productivity and continuity of care. Develop a conceptual framework for quality measurement and improvement activities across clinic sites.

Responsibilities

• Develop, implement and oversee quality improvement to ensure delivery of the highest quality patient care, optimal patient flow, provider productivity and continuity of care.
• Develop a conceptual framework for quality measurement and improvement activities across clinic sites.
• Summarize findings in the annual Quality Improvement (QI) Plan.
• Work with CEO, COO, CFO, Medical Director, and Assistant Medical Director as well as members of Management to develop and ensure the implementation of policies to minimize risk within the organization.
• Manage and oversee Clinical Coordinators, Population Health Specialist and Care Coordinators.
• Coordinate with the Data Analyst, OSIS and EMR Super User to develop audit systems, perform data analysis and prepare reports related to measuring objectives and tracking outcomes as required by grants, contracts.
• Participate in quality components of CCPM – Accountable Care Organization
• Lead controlled Substance Management and processing violations.
• Work with the Medical Director and Assistant Medical Director to develop new or update existing clinical outcome measures, protocols, policies and procedures to ensure compliance with policies through a peer review process
• Engages in the planning and implementation of the Corporate Compliance Program, including risk management reduction,
• Investigate and act, in conjunction with COO, on matters related to compliance, including coordinate internal investigations and any resulting corrective action with all departments, contracted vendors, etc.
• Develop and review policies and programs that encourage managers and employees to report suspected fraud or other improprieties.
• Participate in long-range planning including the evaluation of patient satisfaction, current services and programs to increase, and market services to the community and to position Clinic for change and growth.

Academic Qualification

• Nursing / Health related degree and current licensure, as applicable, in Nursing, Public Health

Experience:

• 5-8 years related work experience in quality management, utilization or risk management areas or equivalent combination of education and experience.
• Understanding of clinical quality guidelines, compliance and policy development.

Key Skills & Competencies:

• Strong level of confidentiality due to the sensitivity of materials and information handled
• Computer literacy
• Excellent written and oral communication kills
• Good organizational skills to handle multiple priorities while remaining professional and calm
• Ability to work with many diverse people
• Effective telephone skills
• Written and verbal communication and problem-solving skills.
• Demonstrated effectiveness in the realization of performance objectives and previous experience in performance-based evaluations.
• Ability to work as a liaison with patients, government agencies, grantors, managed care and other health care organizations to coordinate quality measurement and performance activities and possess the ability to communicate with people from a variety of socioeconomic and cultural backgrounds.
• Ability to prioritize, organize, carry out work assignments independently and efficiently and have the ability to work independently and be self-directed and flexible.
• Must be able to make suggestions on workflow or system efficiency and effectiveness.
• Ability to build and motivate teams with demonstrated leadership and facilitation experience.
• A commitment to the mission of Clinics.

Salary
Very attractive.

Application Closing Date
29th December, 2023.