Telesales Supervisor at Rosabon Financial Services Limited

Rosabon Financial Services Limited - Award winning Rosabon Financial Services is a member of the Concept Group. Licensed by the Central Bank of Nigeria, CBN on April 22, 1993 and being a long standing member of the Equipment Leasing Association of Nigeria (ELAN), the organization has evolved into Nigeria's leading Non-Banking Financial Intermediary and Equipment Leasing firm focused on niche and general markets.

We are recruiting to fill the position below:

Job Title: Telesales Supervisor

Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

• The Telesales Supervisor plays a critical role in managing and coaching a team of telesales representatives and ensuring that the team meets and exceeds sales goals while delivering outstanding customer service.
• The Telesales Supervisor will collaborate closely with the Lead Telesales and work to optimize processes and strategies to drive revenue growth.

Key Responsibilities
Team Leadership:

• Lead, coach, and motivate a team of telesales representatives to achieve individual and team sales targets.
• Conduct regular team meetings, performance reviews, and one-on-one coaching sessions to provide feedback and guidance.

Sales Performance:

• Set clear sales targets and monitor team performance against these targets.
• Identify areas for improvement and develop strategies to optimize sales processes and results.

Quality Assurance:

• Ensure that Telesales executives adhere to company sales scripts, policies, and procedures.
• Monitor call quality and provide feedback for improvement.

Training and Development:

• Develop and deliver training programs to enhance the skills and knowledge of telesales representatives.
• Stay updated on industry trends and best practices to share with the team.

Customer Relationship Management:

• Oversee and guide the team in building and maintaining strong customer relationships.
• Address customer inquiries and concerns effectively.

Reporting and Analysis:

• Track and analyze sales data and team performance metrics.
• Prepare and present regular reports to the Lead Telesales

Workflow Management:

• Ensure efficient workflow management, including call routing, lead distribution, and follow-up procedures.
• Collaborate with other departments to improve processes and communication.

Compliance and Ethics:

• Ensure that the telesales team adheres to all relevant regulations, compliance standards, and ethical guidelines.

Requirements

• Bachelor's Degree in Business, Marketing, or a related field (preferred).
• Proven experience in telesales or inside sales, with a minimum of 2 years in a supervisory or team lead role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and sales analytics tools.
• Results-oriented mindset with a track record of meeting or exceeding sales targets.
• Ability to thrive in a fast-paced and target-driven environment.
• Knowledge of industry-specific regulations and compliance standards.

Job Knowledge:

• Proven experience as a Telesales supervisor, contact center supervisor or other sales/customer service role supervisor.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Proven track record of successfully meeting sales quota preferably over the phone and digital channels
• Good knowledge of digital channels including bulk SMS, social media and emails.

Application Closing Date
20th January, 2024.