Front Desk Officer at Excellence Community Education Welfare Scheme (ECEWS)

The Excellence Community Education Welfare Scheme (ECEWS) is a leading and reputable indigenous non-governmental organization that promotes access to qualitative healthcare, Education and economic strengthening opportunities for all Nigerians. With its headquarters in Uyo, Akwa Ibom State with a corporate office in Abuja, ECEWS has presence in 17 States across the South-South, South East, South West and North Central Nigeria with a strong client portfolio with the Global Fund to fight against AIDS, TB and Malaria, United States agency for international development (USAID), United States Centers for Disease Control and Prevention (US CDC), The United Nations office of Projects, World Bank & Federal Government of Nigeria. Since its founding in 2001, ECEWS has built a vast network of health and allied professional staff, partners and collaborators which has earned her a solid reputation among its funders and is well regarded by competitors and partners alike.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Locations: Ebonyi
Employment Type: Full-time

Position Overview

• He/she is the first point of contact with the KPs or any other person entering the OSS.

He/ She must be a KP community member and must:

• Greet all the entrant into the OSS
• Register clients according to established protocols
• Assist Clients to complete all necessary forms and documentation
• Ensure Clients information is accurate.
• inform Clients of medical office procedures and policy
• In liaison with the record unit maintain and manage client records
• Move Clients through appointments as scheduled
• Answer incoming calls and deal with inquiries
• Transfer calls as required and Schedule Clients appointments
• Deal with incoming and outgoing post
• Complete other clerical duties as assigned
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean
• Safeguard Clients privacy and confidentiality
• Ensure timely courier of retirement to ECEWS HQ

Required Qualifications

• Degree in Nursing / Midwifery or Bachelor's Degree in Science, Economics or related field and an Experience in HIV/AIDS Key Population program is an added advantage
• Excellent command of English and preferably have experience in drafting documents such as proposals, reports, project plans and memos (additional language skills are an asset)
• Demonstrable project management and organizational skills appropriate for a highly multi-tasked environment
• Ability to work in a fast-paced environment and through telephone and e-mail
• Excellent interpersonal communication and teamwork skills
• Familiarity with standard Office software (Word, Excel, Outlook)
• Previous responsibility managing project budgets will be an asset
• Must be a KP community member
• Being a Nurse will be an added advantage.

Application Closing Date
Not Specified.