Front Desk Officer at O'Naturals Beauty Nigeria Limited

O’Naturals Beauty was established by three sisters to meet the demand of women who require natural products and services that care for their bodies and natural hair.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Kosofe, Ogudu - Lagos
Employment Type: Full-time
Reports To: Supervisor/ CEO / Salon Manager/ Admin Officer

Main Duties & Responsibilities

• Ensure the day-to-day running of the salon and retail shop
• Greet customers, respond to questions and provide outstanding customer service
• Answer phone calls and messages about inquiries and handling complaints in a courteous, professional manner
• Direct customers to products within the store and assist in packing the products to the front desk for invoicing and payment.
• Operate cash register, manage financial transactions and balance cash drawer
• Proactively identity relevant stock required in the salon and retail shop and forward requisition request to the salon on a timely basis
• Receive supplied product and assist in arranging and displaying accordingly in the salon and retail shop
• Maintain accurate and updated records of salon transactions and activities
• Manage the arrangement, layout and organisation of the Salon and retail shop. This will involve constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders
• Develop service and product knowledge by consistently learning about salon services, product vendors resource materials and attending training classes in order to communicate it to the customer
• Stay current with promotional events and sales
• Prepare periodic activity/management reports for the attention of the Salon Manager
• Perform other duties as assigned by the Salon Manager or CEO

Other Duties:

• Keeping a positive work atmosphere
• Promoting O'Naturals Beauty Nigeria Limited and its brand principles
• Attendance at company activities in and out of the company premises.

Qualifications

• Interested candidates should possess an HND / B.Sc Degree with 2-4 years

Technical Skills and Capabilities:

• Basic understanding of sales principles and customer service practices
• Good Knowledge of Microsoft Office Tools
• Ability to read, write and effectively communicate with customers, colleagues and management
• Ability to work as part of a team and take initiative
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• High level of proactivity and ability to follow through on assigned tasks
• High integrity and ethical standards
• Ability to answer and make telephone calls to vendors and customers
• Ability to communicate complex issues effectively by telephone, in writing, by e-mail and in person
• Ability to handle challenging and sometimes emotional situations and customers
• Organised approach to tasks, with an eye for detail
• Ability to work calmly under pressure prioritising competing demands effectively
• Keep up to date on all new hairstyling techniques, equipment and products.
• Good Understanding of products used and sold at the retail shop and salon.
• Ability to recommend and sell products to customers to meet their hair needs
• Educate customers on hair care methods and products and inform them about available products and services rendered at the salon.

Work Schedule:

• Shifts vary. Tuesday, Wednesday, Friday, Saturday: 9:00AM – 6:00PM, Thursday: 9:00AM - 6PM, Sunday: 12:30PM – 6:00PM, Environmental Saturday: 12Noon – 6PM. Please note that you may be required to work outside of these hours.
• May be required to work during “off” days
• May be required to work holidays, during scheduled work weeks
• Must be flexible and able to fill-in on short notice if needed
• May be required to work overnight or early mornings for events and home service, as the occasion demands

Appearance:

• Required attire includes dress code of stipulated uniform for the day on simple, well-fitting skirt or trousers.
• Be neat, professional and smart in appearance and while carrying out duties
• Shoes must be clean and polished. Toenails should be well manicured when wearing open-toe shoes
• Hair constantly finished and fashionable
• Cosmetics worn consistently, appropriately and professionally (if possible)

Customer service:

• Welcome new and old customers by standing up, with a smile and friendly greeting as they enter the retail shop
• Inform customers of product prices and expiry dates before their purchase.
• Comfort customers, thank them for their patience and purchase, offer them reasonable means of relaxation as provided.
• Handle all customers with respect and treat all their concerns quickly and respectfully.
• Not easily irritated / offended by client demands or antagonism. Maintains composure, decorum and objectivity
• Hands out business cards to every client and asks for referrals

Team Player:

• Involved in team activities, like coaching, staff meetings, staff outings
• Assists in planning team activities
• Helps other staff
• Maintain good communication with Management / Co-workers
• Help to create a good image of the company to clients and the community
• Protect, defend and promote the company brand
• Loyal to the organisation
• Accept constructive criticism and correction
• Doesn't make or receive excessive personal calls

Aptitude and Ability to Learn:

• Cope well and respond well to change in policies or procedure
• Quickly learn new technique and processes
• Retain new training and follow instructions easily and quickly
• Quickly adapt to new techniques and products and encourages salon team to do the same
• Believes that on-going learning and personal development is important and key to the organisation’s success.

Monthly Salary and Benefits

• N45,000 to N65,000 and opportunities to earn promotions and further benefits
• Pension Contribution
• Health care plan
• 12 days Paid Annual leave per year
• Housing plan
• Loan grant

Application Closing Date
25th January, 2024.