Apartment Manager at Venmac Resources Limited

Venmac Resources Limited is a hotel management company with an unmatched experience in the hospitality Industry. Over the years we have worked with reputable 3-5 star hotels across the nation, providing business solutions in the hospitality industry, and we have earned ourselves as one of the emerging hospitality management company committed to seeing our clients satisfied, hence our slogan ‘Thinking Beyond Boundaries.’

We are recruiting to fill the position below:

Job Title: Apartment Manager

Location: Guzape, Abuja
Employment Type: Full-time

Areas of Responsibilities

• Operations & Administration

Specific Duties and Activities

• As the manager you would be responsible for Planning, organizing, and managing the daily operations of the apartment/staff to ensure efficiency.
• Manage the marketing of the apartment to grow reservations, ensuring the AirBnB platform has exceptional pictures and descriptions.
• Register the apartment on OTA's and channel managers like booking.com, expedia and manage their operations etc
• Answer guest questions and provide exceptional services to guest during their stays. Request feedback from guest and maintain a professional gesture at all times.
• Responsible for doing room shows to guest and giving them a tour of the apartment.
• Responsible for directing guest and calling prospective guest that has made reservations. Handle the reservation calendar and follow up with guest for bookings.
• Call the maintenance team to handle any maintenance issue ranging from plumbing, electrical, engineering and mechanical.
• Call vendors as at when due to service the generator.
• Have an understanding on how to switch on the generator and also the water pumping machines.
• Maintain professional HR processes, staff filling, recruitment, staff disciplinary issues from time to time.
• Responsible for manual and e-filing of guest files as well as company files.
• Maintain a calendar of reservations to prevent double-bookings
• Ensure the apartment is clean at all times, well restocked as at when necessities and explain the house rules to new guests.
• Liaising closely with the sales and marketing team to make sure business is coming in at the right price.
• Attend all company trainings and work shop from time to time.
• Supervising staff members and communicating the importance of customer satisfaction.
• Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
• Maintaining a high standard of customer service according to company operating procedures.
• Attending to any complaints logged by guests in a professional and timely manner.
• Any other task as may be assigned by the management.

Application Closing Date
14th January, 2024.