Hausa Speaking Call Centre Agent at Living Spring Consult Limited

Living Spring Consult Ltd is an innovative firm that provides consultancy, training and business support services primarily to indigenous companies, multinationals, and government agencies in Nigeria and the rest of Africa.

We are recruiting to fill the position below:

Job Title: Hausa Speaking Call Centre Agent (Male candidates preferred, for a gender balance)

Location: Yaba, Lagos 
Employment Type: Full-time

Job Summary

• The Call Centre Agent will answer incoming calls, perform follow up calls, inquiries and questions, handle complaints, troubleshoot problems and provide information.

Responsibilities

• Answer incoming calls, identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Follow communication “scripts” when handling different issues.
• Research required information using available resources.
• Manage and or resolve with supervisor all customer complaints / disputes.
• Identify and escalate priority issues.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Follow up customer calls when necessary.
• Document all call information per standard operating procedures.
• Other duties as may arise from time to time and may be assigned to the employee.

Requirements

• B.Sc or HND in any discipline.
• 1 - 4 years work experience.
• Ability to speak Hausa language fluently is a prerequisite for the interview.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Salary
N70,000 monthly

Application Closing Date
7th January, 2024.