Retail Store Supervisor at West Africa Vocational Education (WAVE)

West Africa Vocational Education (WAVE) is solving what is arguably the biggest challenge on the continent: youth unemployment. In West Africa, 40-85% of youth, more than 50 million, are either unemployed or underemployed. Meanwhile, job creation in the region is on the rise. The disconnect between work-ready youth and the employment market must be bridged.

We are recruiting to fill the position below:

Job Title: Retail Store Supervisor

Location: Lekki, Lagos

Responsibilities

• Responsible for the management, operations and success of the assigned store
• Ensure the store is operated in line with the Company’s culture, policies and standard operating procedures.
• Keep the store in order and clean.
• Take care of a sufficient inventory according to the company´s order system and inventory policy (no missing items, no excessive stock, fresh products).
• Ensure that all customers are approached in a friendly way.
• Ensure as little shrinkage as possible.
• Manage the personnel in the most efficient way.
• In order to stay ahead of competition, it is required to apply the principle of economy the maximum extent.

Specific Decisions and Responsibilities:

• The Store Supervisor performs all tasks of his Assistants (cleaning, unloading of pallets, working at the checkout etc).
• Makes sure that all reports, cash and receipts are correct and complete.
• Makes sure all cashiers are well trained.
• Plans the schedule of his team including the holiday plans
• Plans the breaks of the staff.
• Suggests potential cashiers as Store Supervisor or Store Supervisor’s Deputies.
• Responsible for the final calculation and complete documentation at the end of the shift of each cashier.
• Is in charge of arranging correct money transfers to the bank.
• Is in charge of all cancellations of total receipt, complaints as well as returns from customers. If he judges that a customer complaint is suspicious or unjustified he reports the case to the Area Manager for decision.
• Checks the procedure at the check out
• Checks the deliveries from the Warehouse and direct suppliers and reports any delivery mistakes.
• Responsible for all books, reports and forms in the store.
• Decides on orders and order quantities
• Responsible for correct counting in case of physical inventories.
• Trains personnel for other stores in case required.
• Responsible for 100 % price label accuracy.

Requirements

• Candidates should possess an HND / B.Sc Degree
• 4 Years relevant work experience
• Physically fit to stand for hours and lift heavy items
• Lives within 30 -45 minutes commute to the location

Application Closing Date
Not Specified.