Maintenance Program Engineer at Air Peace Limited

At Air Peace Limited, we continuously strive for excellence in all we do. Through our people we are able to attain higher heights because their unique strengths and experiences help us turn challenges into opportunities. We employ the best talent and provide a great opportunity and environment for them to display their best skills in a service driven environment.

We are recruiting to fill the position below:

Job Title: Maintenance Program Engineer

Location: Lagos
Job Type: Full time

Role Description

• Ensuring that the Aircraft Maintenance Program (AMP) is controlled, managed, developed and revised as required by the continuous airworthiness requirements of the NCAA OEM and Air Peace reliability program
• lnsert assigned fleet scheduled maintenance requirements into ADS system and make sure it tallies with the approved AMP
• Ensuring that the AMP is maintained in an optimized condition for Air Peace operation
• Working with Maintenance Planners in relation to work packaging in order to ensure that the maintenance planned enables optimum aircraft availability to support the operational flying program and efficient and cost-effective planning of maintenance
• Working with the reliability section to ensure recommendations are introduced into the AMP both in relation to escalation and de-escalation where appropriate
• Ensure effective task card management associated with the AMP and Maintain a system of job cards preparation & updating
• Coordinating regular meetings required for the management of the AMP alignment with respect to the phase-in and phase-out of aircraft and assist in the development of associated work scopes during the delivery and lease return process
• Development of procedures associated with the management of the AMP
• Liaising with the NCAA as required for the management of the approval of the AMP through Quality Assurance department
• Providing support when requested, ensuring the safe, punctual, efficient and cost-effective operation of the fleet
• Closure of occurrence reports and audit findings
• ldentifying and reporting all occurrences, hazards, operational irregularities, unsafe conditions or practices in a timely manner
• Assist Safety Department in Technical assessments as a part of Investigations as and when required.

Key Responsibilities
Responsibilities include but are not limited to:

• Design and develop loyalty programs that align with the company's business objectives and target customer demographics.
• Collaborate with marketing and sales teams to create strategies that drive customer engagement and retention.
• Coordinate the implementation of loyalty programs across various channels, including online platforms, mobile apps, and in-store.
• Ensure that the program is integrated seamlessly with the company's existing systems and processes.
• Maintain and manage customer databases to track and analyze customer behaviors and participation in the loyalty program.
• Use data analytics to gain insights into customer preferences and trends, making informed decisions to optimize the program.
• Develop communication strategies to promote the loyalty program to existing and potential customers.
• Create marketing materials, emails, and other communication channels to keep customers informed about program benefits, rewards, and special promotions.
• Provide support to customers who have questions or issues related to the loyalty program.
• Collaborate with customer service teams to address concerns and ensure a positive customer experience.
• Generate regular reports on the performance of the loyalty program, including key metrics such as member acquisition, engagement, and redemption rates.
• Analyze data to identify areas for improvement and opportunities to enhance the effectiveness of the program.
• Work closely with cross-functional teams, including marketing, sales, IT, and finance, to align loyalty program activities with broader business strategies.
• Ensure that the loyalty program complies with relevant regulations and industry standards.
• Stay informed about industry trends and best practices in loyalty programs and recommend innovative features or adjustments to keep the program competitive.
• Manage the budget allocated for the loyalty program, ensuring cost-effectiveness and a positive return on investment.
• Address any technical issues related to the loyalty program and work with IT ams to resolve them promptly.
• Ensure APL continues to have a best-in-class loyalty program that will increase customer retention, spending, and ROI.
• Ensure profitable management of the proprietary reward programs, optimizing reward mix, pricing, data & technology processes, while contributing to the
• maximization of the lifetime value of portfolios and achieving revenue and profit targets for the current fiscal year.
• Manage the evolution of customer benefits and product features in support of increasing customer loyalty and lifetime value.

Educational Qualification / Experience / Knowledge / Skills

• Bachelor of Science or equivalent in Engineering discipline with 3 years relevant experience in airline Maintenance programs or Planning role or AMEL with 3 years relevant experience in airline Maintenance Programs or Planning role
• Good knowledge and understanding of commercial airline maintenance planning, forecasting, and work packages
• Good Knowledge with NCAA and other OEM ICA

Application Closing Date
12th January, 2024.