Customer Business Relationship / Business Advisor at Leadway Assurance Company Limited

Leadway was established in 1970 by Sir Hassan O. Odukale. It commenced business in 1971 and started out as a direct motor insurer. It expanded into other areas of general business until it became a composite company underwriting both life and general insurance business. The company's financial capacity grew over time, and can now underwrite risks of very high magnitude as regards heavy industries, such as Oil and Gas and big manufacturing concerns. It also offers subsidiary financial services like Bond, Secured Credit, Miscellaneous financial losses and Fund/Portfolio managemen.

We are recruiting to fill the position below:

Job Title: Customer Business Relationship / Business Advisor

Location: Lagos

Responsibilities

• Maintaining a positive and professional attitude towards clients at all times.
• Handle complaints, and provide appropriate solutions and alternatives within the time limits.
• We are responding promptly to queries.
• We are communicating with clients through various channels.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support
• Resolving complaints.
• Process forms, orders, requests, and applications.
• Providing feedback on the efficiency of the customer service process.
• Ensure to attend to client queries and report daily input of queries
• respond to client calls and reply immediately with query feedback notes
• do follow up with clients, and consultation.

Requirements

• Minimum Educational Qualification: ND, HND, BSc, MSc
• Experience level: 0 - 3 years.

Application Closing Date
25th January, 2024.