Customer Service / Receptionist at OrgLearning Consult

OrgLearning Consult - Since 2008, OrgLearning Consult has continued to develop specific solutions to help schools at various levels stay ahead of customer satisfaction trends.These schools are now better equipped to provide exceptional educational services, boasting of tremendous positive turnaround in teacher and staff quality. We are registered with the Corporate Affairs Commission of Nigeria as an educational and human asset development company.

We are recruiting to fill the position below:

Job Title: Customer Service / Receptionist

Location: Lagos
Employment Type: Full-time

Job Description

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Preparing letters and reports.
• Implementing and maintaining procedures/office administrative systems.

Requirements

• HND or B.Sc graduate
• 3 years work experience.
• Great communication skills (speak well and write excellently)
• Must possess good command of English
• Experienced and very sound in research and content development.
• Must be computer-literate and be able to handle students and staff electronic database
• Proficient in the use of Microsoft Office, especially Excel and Microsoft Word
• Preferably a female.

Application Closing Date
Not Specified.