Customer Service Representative at Bbtskincare

Bbtskincare is a well known beauty company which specialises in manufacture of safely formulated skincare products for all skin types and assist on skin correction to better acheive your desired skin goal.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Respond to customer inquiries via phone,email or chat in a courteous and timely manner.
• Knowledge of principles and process for providing customer service. This includes; customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Contribute to development and customer satisfaction of the company and work with the team to strategically execute main goals which is growth.
• Collaborate with other departments to escalate and resolve complex customer problems.
• Maintain accurate records of customer interactions,transactions and inquiries in our CRM system.
• Stay knowledgeable about products/services, pricing and company policies to provide accurate information.
• Collect, monitor, Handly and resolve customer complaints and issues with empathy,professionalismand maintain a high degree of client satisfaction.
• Participate in review meetings to identify and track opportunities for improving client satisfaction.
• Assist in recommendation to customers offline and online to enable them achieve their desired goal.
•  Uphold our company's commitment to delivering exceptional customer experiences.

Ideal Candidate

• Candidates should possess HND / Bachelor's Degrees with 2 - 4 years relevant work experience.
• Pay strong attention to details; no minute detail is lost.
• Strong problem solving and decisionmaking abilities
• Selling is not your problem; you can sell ice to Eskimo.
• You are willing to research and acquire knowledge; you know your job well and can generate results.
• You always work to get the best end of the deal. Life for you is a winwin.
• Ability to work in a fast paced environment and handle high call volumes.
• Proficiency in using CRM software and other customer service tools.
• Excellent time management and organisational skills.
• Proficiency in using microsoft office suite
• Proven Experience as a customer service representative.

Salary
N120,000 - N150,000 Monthly.

Application Closing Date
19th January, 2024.