Control Room Officer at Shepherdhill Security Limited

Shepherdhill Security Limited is an international security company providing comprehensive and tailored protection and logistics services for clients across all sectors. We are a subsidiary of Shepherdhill Group; servicing the security and protection needs of businesses and individuals.

We are recruiting to fill the position below:

Job Title: Control Room Officer

Location: Lagos
Employment Type: Full-time

Roles And Responsibilities

• Perform Control Room daily operations with high integrity and efficiency.
• Daily sitrep update from all locations within and pan-nigeria.
• Collate and maintain updated location register, shift pattern and duty roster
• Collate and maintain updated daily incidence / escalation register
• Monitor CCTV during the shift and report any unusual activity to Security Manager
• Respond promptly to the radio checks, made by the staff and keep accurate records of all communication.
• Keep record of staff members, going on patrol visits & keep a record of any incidents.
• Monitor Vehicle and Staff movements via CCTV and report any alarm activation to the Duty Security officer and Superiors.
• Inform Security Manager of any Security related incident. Instigate telephone Tree where directed to do so.
• Monitor the security situation and map review detail with advise on the road status.
• Manage the main switchboard, answer all the calls courteously and direct them to the right department promptly and courteously.
• Prepare and manage extension lists and other duty officers’ lists on weekly basis.
• Manage Store and inventories record management.
• Collect and enter Operatives details in respective database and update multiple databases used in daily operations of Control Room.
• Make arrangements for staff clearance, coordinating with Security Supervisor/Police and keep the Security Duty officer informed.
• Receive and distribute all the incoming mail from post room and maintain the mail logbooks. Sort out unmarked mail to the relevant sections/individuals.

Requirements

• Bachelor's Degree & HND in Sociology, Business Admin. Psychology or related field
• Minimum of 3 years post NYSC
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication along with good interpersonal skills is a must.
• Ability to use the Microsoft Office Package especially MSWord, MS Outlook and MS Excel
• Ability to work long straight hours

Application Closing Date
20th January, 2024.