Customer Success Representative at LifeBank

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria and Kenya. At LifeBank, we are the technology-led healthcare system for the future.

We are recruiting to fill the position below:

Job Title: Customer Success Representative

Location: Kenya, Nairobi
Employment Type: Full-time

Job Description

• Work with the marketing a to prepare and deliver suitable sales pitches, proposals and presentations to Active LifeBank customers
• Ensure Retention of all assigned Active customers
• Work in line with company policy to achieve set sales targets and outcomes within schedule in assigned Active Customers
• Prepare and follow up on territorial sales forecasts on a weekly and monthly basis for Active customers.
• Establish, develop and maintain positive business and Active customer relationships
• Reporting, tracking and Resolution of Active Customers issues
• Provide daily call reports as well as weekly and monthly report of sales efforts to Active customers in marked sales territory
• Regularly follow up with active hospitals to ensure theysign up and are using the app to placing orders
• Resolve Active customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector;
• Stay informed about the activities of health services in assigned particular area.
• Expert level knowledge of department processes and product to serve as the first line of support in resolving internal and external Active and key customer issues.
• Perform other duties as assigned
• Ensure all assigned KPIs are achieved.

Requirements
Experience:

• 1-2 years Key account and Customer Experience management experience
• 1-2 years experience in direct sales in the Pharma and healthcare industry
• Experience in the medical or Pharma industry is a plus

Reporting Structure

• Will report to the Customer Success Manager.

Skills and Abilities:

• Good organizational skills and results driven
• Highly Self motivated
• Highly analytical with a drive for numbers
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills.
• Good written and verbal communication skills
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

Personal Attributes:

• Have a deep desire to work in the startup industry
• Sociable and friendly
• Confident and pleasant
• Loves a challenge

Work Environment:

• field visits to Clients sites
• Will be required to write proposals and reports
• Will be required to work overtime, on weekends and travel if necessary

Salary
N30,000ksh.

Benefits:
Accompanied by the fact that we provide services that help save lives, we also ensure that our employees are well taken care of. The following benefits are available for all LifeBank employees.

• Housing Assistance
• Health Insurance
• Focused caring team members.
• Accelerated growth

Application Closing Date
20th January, 2024.