Lounge Administrator at Human Resource Business Partner (HRBP) Limited

HRBP Limited, also known as “Human Resource Business Partners” is a Human Resource Management Consulting company, focus on delivering human resource solutions for various sizes of organizations in areas of Talent Acquisition, Development, Management, Organization Planning, Development and Improvement. We provide full HR Consultancy service regardless of client headcount or location in Nigeria. We deliver customized HR Consultancy service for all sizes of organizations.

We are recruiting to fill the position below:

Job Title: Lounge Administrator

Location: Lagos 
Employment Type: Full-time
Industry: Banking

Job Overview

• Ideal candidate willresponsible for creating, standardizing and keeping the customer experience in the bank's loungesacross the country at the highest level.

Responsibilities 

• To ensure smooth day to day running of Lounge.
• Continually bring added value to the contract though innovation and pro-activeness.
• Provide management reports in coordination with the Account Manager.
• To provide solutions to operational airport challenges.
• To financially manage the contract within the terms of reference, working towards achieving financial and non-financial target
• Foster positive working relationships with airport team to ensure effective team dynamics and resource efficiencies as well as consistency for customer
• Ensure all staff is trained to deliver a customer focussed service.
• Ensure staff performances are managed to quality set objectives.
• Lead, motivate, train, develop and direct team to maximise efficiency in customer service
• Create an environment where constant improvement is actively encouraged and recognised
• Develop effective resource planning solutions to meet demands of the business
• Develop personal development plans for all team members to ensure progression and learning within roles.
• Ensure communication and implementation of all service deliverables through team and mentor success
• Have a passion for delivering service and quality excellence through understanding the Bank'd cultures
• Coordinate and manage the contract activities through effective regular communication with Client and colleagues.
• Complete all documentation in line with company policy and legal requirements.
• Compile proposals and recommendations to continually improve operations.
• Accountable for business and financial performance of lounge, providing detailed operating analysis.
• Analyse business performance that shares best practice and delivers consistency.
• Foster customer relationships through motivated teams
• Review customer reaction and feedback to service given and implement and action a plan to address any concerns.
• Implement staff recognition and reward based on customer feedback.

Requirements / Skills / Experience

• At least 5 years experience with 3 years working for a Bank in similar position.
• Smooth and efficient running of the operations
• The ability to build excellent client relationships
• Performing and reporting financial objectives
• Growth, Client & Customer Satisfaction / Quality of Services provided
• Leadership & People Management
• Rigorous management of results Communications
• Customer Focus
• Business Consulting
• Commercial Awareness

Application Closing Date
18th January, 2024.