Head, Retail Management at Sabi

Sabi is Africa's leading provider of enabling infrastructure powering the distribution of goods and services. Our platform enables and empowers a wide ecosystem of users, allowing agents, merchants, exporters, aggregators, distributors, and manufacturers to expand their capabilities and grow their businesses using Sabi's technology rails. These rails provide access to physical goods supply, logistics, business tools, financial services and data insights. In a short span of two years, Sabi has grown to be the largest B2B marketplace on the African continent.

We are recruiting to fill the position below:

Job Title: Head, Retail Management

Locations: Lagos
Employment Type: Full-time

Job Purpose

• The Head, Retail Management will oversee the day-to-day operations of the retail business, ensuring smooth functioning, optimizing sales, and enhancing the overall customer experience.
• You will lead and manage a team of RSA’s to ensure smooth acquisition and onboarding of retail partners on our platform.

Job Responsibilities

• Drive and champion sales initiative.
• Develop and nurture strong relationships with retail partners to understand their needs, challenges, and opportunities.
• Manage and supervise a team of Retail Leads
• Act as the primary point of contact for key retail accounts, ensuring satisfaction and fostering long-term partnerships.
• Oversee the onboarding process for new retail partners, ensuring a seamless integration into the platform.
• Implement strategies to enhance retailer support efficiency and satisfaction.
• Identify opportunities for process improvement in the retailer management function.
• Oversee the layout and visual presentation of merchandise to attract customers and drive sales.
• Set sales targets and develop strategies to achieve them.
• Monitor sales performance and implement initiatives to boost sales.
• Gather feedback from retail partners regarding platform usability, features, and overall satisfaction, and make adjustments as needed.
• Propose and implement enhancements to optimize efficiency and effectiveness.
• Collaborate with internal teams to implement improvements based on feedback.
• Conduct performance reviews and provide feedback for improvement.
• Manage relationships with vendors and suppliers.

Special Skills and Qualifications

• Bachelor's Degree in Business, Marketing, or a related field.
• 8-10 years of experience in retail management, account management, or a related role in the E-commerce or FMCG distribution company.
• Extensive experience with retail sales driven by field officers  
• Detail-oriented with a focus on delivering excellent customer service.
• Customer-focused mindset with a passion for building and maintaining positive relationships.
• Proficient in data analysis and reporting tools.
• Strong communication and interpersonal skills.

Candidate Specification:

• Motivated by the mission of Sabi
• Pragmatic with quantitative and analytical ability and attention to detail
• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
• High level of integrity and dependability with a strong sense of urgency.
• A focus on execution. Willing and able to get hands dirty.
• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself.

Application Closing Date
Not Specified.