Customer Success Associate (Telecom) at RightCom

RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.

We are recruiting to fill the position below:

Job Title: Customer Success Associate (Telecom)

Location: Nigeria

Job Description

• We are looking for a dedicated, passionate and detail-oriented Customer Success Associate who loves SaaS products and enterprise clients.
• This position is essential to support our mission to improve business impact for our customers, while strengthening RightCom’s position as the leader in CX management on the African continent.

Responsibilities

• Assist in the development and implementation of customer success strategies that align with corporate objectives and customer expectations.
• Participate in the planning and execution of initiatives to increase customer engagement and loyalty.
• Effectively manage day-to-day customer interactions to build positive and lasting relationships.
• Work closely with sales and support teams to ensure a seamless, high-quality customer experience.
• Assist in the analysis of customer data to identify trends and opportunities for improvement.
• Organize and conduct training sessions and workshops for customers, promoting effective use of our CX products and services.
• Monitor and respond to customer feedback, contributing to the continuous improvement of the customer experience.
• Act as an intermediary between customers and internal teams to resolve problems quickly.

Qualifications

• Bachelor's Degree in Marketing, Business Management, Communications or related field.
• Previous experience in a customer support or customer success role, ideally in the technology sector.
• Good understanding of African market dynamics and specific customer needs.
• Computer skills, particularly in the use of CRM systems and data analysis tools.
• Strong communication and problem-solving skills, with attention to detail.
• Ability to work effectively in multi-disciplinary teams.
• Fluency in English, with a preference for those who also speak French.

What We Offer

• A dynamic role within a growing company.
• Competitive remuneration and professional development opportunities.
• A dynamic and rewarding international working environment.
• Opportunities for continuous learning and personal development.
• A flexible position, with the possibility of interacting with a diverse customer base in Africa. This Customer Success Associate position at RightCom is an exceptional opportunity for those looking to develop their customer success management skills and play a significant role in improving the customer experience across Africa.

Application Closing Date
Not Specified.