Customer Service Representative (Nupe and Yoruba - Egun Speaker) at ENGIE Energy Access - 2 Openings

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIEMobisol and ENGIEPowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy.

ThePAYGosolar home systems are financed through affordable installments from $0.19per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Coted’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Nupe and Yoruba - Egun Speaker)

Locations: Lagos & Niger

Job Objectives

• We are looking for dynamic, highly motivated and disciplined Customer Service Representative with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• A successful Customer Service Representative must be fluent in the required language, critical thinker, attentive to details and an excellent communicator.
• This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

• Ensure an excellent experience to all customers with each interaction
• Give customers information about products and services
• Cross-sell Mysol products to customers where possible
• Deliverables and Activities
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Vet and open customer accounts by recording account information.
• Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
• Follow-up with customers who have delayed payments
• Manage large amounts of incoming calls, and close out or open call records
• Build sustainable relationships of trust through open and interactive communication
• Work with customer service manager to ensure proper customer service is being delivered
• Read from scripts and resolve customer complaints via phone, email, mail or social media
• Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements
• Contribute to team effort by accomplishing related results as needed.

Required Skills & Experience

• OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
• 0 - 1 year of experience
• Excellent Written and Verbal Communication Skills
• Ability to interact with peers and mid level leaders internally
• Highly Desired Skills
• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas.

Application Closing Date
19th January, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and Language as the subject of the mail.