Supermarket Manager / Assistant Manager at Oliver Twist Multi Services Venture - 4 Openings

Oliver Twist Supermarket is the brainchild of enigmatic directors along with a strong leadership and advisory board. The directors’ vast knowledge and experience in retail business have been deployed in the management and operation of Oliver Twist Supermarket since the inception of the first store in 2019 in Abuja, Nigeria. Our passion for the retail industry is not just to create financial success and growth but also to build a standard of excellence and bring unmatched creativity to the industry, creating a unique level of customer experience and satisfaction.

This mission has no finishing line, as our intent is to become the strongest indigenous retail brand in Nigeria and in Africa as a whole; as we establish one-stop retail stores, to meet the daily needs of our customers with quality products in a friendly, courteous and professional environment in cities across Africa and the rest of the world. We strive to make Oliver Twist the retail hub where Shopping meets with technology, producing unprecedented satisfaction and joy in our customers and suppliers equally.

We are recruiting to fill the position below:

Job Title: Supermarket Manager / Assistant Manager

Location: Kubwa, Jabi Airport Road, Lugbe, Apo - Abuja (FCT) 
Employment Type: Full-time

Job Description 
Store Operations:

• Oversee day-to-day operations, ensuring the store is clean, organized, and well-maintained.
• Manage inventory levels and ensure stock availability.
• Monitor and control product pricing to maximize profitability.
• Implement and enforce company policies and procedures.

Staff Management:

• Train, and supervise staff.
• Create work schedules and manage employee performance.
• Address employee issues and conflicts.
• Foster a positive work environment and promote teamwork.

Customer Service:

• Ensure high levels of customer service and satisfaction.
• Handle customer inquiries and complaints.
• Train staff in customer service best practices.
• Implement strategies to improve the overall customer experience.

Financial Management:

• Develop and manage the store budget.
• Monitor sales and expenses, identifying areas for improvement.
• Implement cost-saving measures without compromising quality or service.
• Analyze financial reports and make data-driven decisions.

Marketing and Sales:

• Plan and execute marketing strategies to boost sales.
• Coordinate promotions and special events.
• Monitor market trends and adjust product offerings accordingly.
• Collaborate with the marketing team to develop advertising campaigns.

Security and Safety:

• Implement security measures to prevent theft and loss.
• Ensure compliance with safety regulations and standards.
• Train staff on safety protocols.
• Address any safety or security concerns promptly.

Vendor Relations:

• Establish and maintain relationships with suppliers and vendors.
• Negotiate terms and conditions with suppliers to optimize costs.
• Monitor the quality of products and services from suppliers.

Compliance:

• Ensure compliance with local, state, and federal regulations.
• Stay informed about changes in laws and regulations affecting the retail industry.
• Implement policies to adhere to legal requirements.

Strategic Planning:

• Develop and implement strategic plans to achieve business goals.
• Identify opportunities for growth and improvement.
• Stay informed about industry trends and competition.

Technology and Systems:

• Oversee the implementation and use of technology in the store.
• Ensure proper functioning of point-of-sale systems and other technology.
• Stay updated on new technologies that could enhance store operations.

Salary
N50,000 - N70,000 / month.

Application Closing Date
13th March, 2024.