Chargeback Senior Specialist at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Chargeback Senior Specialist

Locations: Lagos
Employment Type: Full-time

Position Overview

• We are seeking a highly skilled and detail-oriented Chargeback Snr. Specialist to join our team. The Chargeback Snr. Specialist will play a critical role in ensuring the accuracy and integrity by reconciling transactions, accounts, and statements.
• This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.

Responsibilities

• Review, processing and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and Affiliates.
• Liaise with relevant unit, transaction owners and processors with a view to resolve open and work-in-progress claims.
• Re-validate unsettled transaction position with reconciliation team for closure.
• Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
• Ensure timely processing and closure of claims logged against Palmpay merchants on the appropriate Dispute Management portals
• Provide email and phone support to acquirers and merchants for any dispute related issues
• Attend to all queries from clients on dispute issues and ensure they resolve promptly
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
• Resolution of Customer issues
• Review and respond to mail inquiries

Requirements

• A Bachelor's Degree or its equivalent
• At least 5 years in Digital Financial Services or banking industry experience
• Experience with electronic payment systems
• In-depth knowledge of payment processing- gateways
• Leadership and teamwork skills,
• Organization and Time management skills
• Proficiency in the use of MS Office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy
• Strong analytical and problem-solving skills.
• At least 3 years experience in reconciliation and settlement of POS.

Application Closing Date
Not Specified.