Human Resources (HR) and Administrative Officer at ZOA International

ZOA are an international NGO with its Head Quarters in The Netherlands. ZOA offer RELIEF to people who are affected by conflict or natural disasters. ZOA want to contribute to a new perspective of HOPE in which people work together for a promising future in dignity and mutual trust. Together with the affected communities we work on the RECOVERY until they can provide to take care of their livelihoods.  ZOA work in fifteen countries in Africa, Middle East Region and Asia and have approximately 1000 employees worldwide. 

We are recruiting to fill the position below:

Job Title: Human Resources (HR) and Administrative Officer

Location: Maiduguri, Borno
Employment Type: Full time
Starting date: 1st of March 2024

ZOA’s programme in Nigeria

• ZOA started operations in Nigeria in December 2016, supporting IDPs and host communities. In the selection of the beneficiaries, we pay careful attention to including the most vulnerable households.
• Continuously promoting community governance, inclusion, peace, and stability in these fragmented and traumatized communities is a challenging but essential part of ZOA's programme.
• ZOA currently has a full team in Borno State and responds to the critical needs in Food Security and livelihood Water Sanitation and Hygiene (WASH) and Education.

Purpose of the position

• The Human Resource and Admin officer will be responsible for HR-related matters and the general administration of the ZOA country office as well as the deep field ZOA offices to ensure smooth organizational functioning and effective Administration and HR management.
• The position is based in Maiduguri, with frequent field visits where needed within and outside Maiduguri, Borno state.

Key tasks and responsibilities
Human Resource:

• Be responsible for basic human resource management-related matters including the following key responsibilities.
• Lead the staff recruitment process and support management to complete the process and recruit the staff on time.
• Responsible for induction workshops for the newly recruited staff and organizing them well with necessary induction training topics.
• Maintain staff database in the system up to date.
• Responsible for staff duty of care to make sure that staff are in a conducive working environment.
• Responsible for payroll development and keeping necessary supporting documents like timesheets, leave records payslip acknowledgment notes etc..
• Be responsible for implementing a human resource development action plan.
• Support the management of disciplinary and grievance issues
• Follow up with NHF, and update staff records.
• Ensure that ZOA provides better medical care to its staff through good hospitalization facilities.
• Maintain cordial relationships with the staff members and treat visitors, guests, and program beneficiaries with courtesy.

Administrative:

• Responsible for general office administration and guest house management including the following key functions.
• Make sure that the country office is ready all the time with necessary arrangements for staff to work comfortably and supervise the office Aid.
• Maintain an electronic register for staff-in, staff-out, and all the movements with the working hours and liaise with a supervisor if further improvement is needed.
• Responsible for office and guest house security, administrate the security guard to make sure that proper 24/7 security is maintained.
• Responsible for travel and accommodation arrangements for ZOA staff, casual staff, hired consultants, and ZOA’s guests. This should be done with the support of the supervisor.
• Responsible for office administration-related despatches and receivables with proper track records for acknowledgment.
• Responsible for staff communication facilities including equipment like phones and SATs, data and call subscriptions, and renewals
• Any other duty that is reasonably consistent with the key tasks of the function.
• Coordinate and supervised housekeepers
• Responsible for petty cash management
• Provide adequate support for the deep field offices to maintain the same conducive working environment.

External Contacts:

• Community members, Vendors & Suppliers, and community-based organizations;
• Relevant government authorities on a district and local level;
• National and international NGOs working in ZOA’s target areas;
• Any other stakeholders in project implementation at the community level;
• HR Working groups
• Ministry for Budget and National Planning
• Nigerian immigration services

Internal Contacts:

• ZOA country office, deep field offices, and ZOA staff

Qualifications and Competencies
Knowledge/Experience:

• University degree or equivalent (minimally HND, BSc/BA, Public Administration,  Political Science and Administration, LLB (Law) or relevant field;
• Proven working experience of at least 2 - 3 years in the relevant field;
• Affinity with humanitarian work and International NGO’s;
• Excellent spoken and written command of English and developing sound memos for both internal and external;
• A good understanding of Hausa and Kanuri is an added advantage
• Excellent computer skills (accounting systems, Excel, Word, ERP (Unit 4), and PowerPoint);

Skills / Attitude:

• Excellent writing skills
• Sound knowledge of labor laws and conditions
• Good planning and organizational skills;
• Accuracy;
• Flexibility and adaptability;
• Able to work to meet deadlines;
• Result-oriented in a team approach;
• Ability to work individually as well as in a team;
• Ability to work in a multi-cultural setting;

Identity:

• The candidate is expected to support the identity, vision, and mission of ZOA.

Salary / Conditions
ZOA offers a competitive salary package that suits the charities sector based on the negotiation.

Application Closing Date
31st January, 2024.