Loan Collector at Wema Bank Plc - 4 Openings

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Loan Collector

Locations: South South, South East, South West and Northern Nigeria
Grade Level: EH1 - EH3

Job Summary

• As an SME Field Loan Collector, you will play a pivotal role in our financial services team.
• Your primary responsibility will be to manage and facilitate the efficient collection of loans from SME clients.
• This dynamic role involves conducting field visits to client locations, assessing financial situations, and implementing strategic collection plans.
• The ideal candidate will have a strong background in finance, a keen understanding of lending practices, and exceptional communication and negotiation skills.
• Join our team and contribute to fostering positive client relationships while ensuring the financial health of our SME portfolio.

Responsibilities
Key Expectations:

• Engage customers past due on their loan payments physically and through other electronic means.
• Persuade and negotiate repayment plans and settlement offers with customers to make the payments and resolve their delinquent accounts.
• Follow up on a daily basis with a promise to pay (PTP) through frequent visitation and phone calls and mails.
• Document all collection efforts and customer interactions accurately in the collection report.

Key Performance Indicator (KPI)

• A minimum of 50 interactions per day.
• 12.5 million weekly recoveries.
• 50 million recoveries on a monthly basis.

Qualifications
Below are the qualifications and skills required to work as a Tele-collector:

• A First Degree in any Social Science or Management Science course
• 3+ years of experience in a related field
• Customer-oriented: Must be driven by the Bank’s purpose of delivering valuable products.
• Show a strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions.
• Platform product leadership: collaborate with product and engineering leadership across the Bank to develop the platform and skillset.
• Possess strong analytical skills and the ability to leverage data to make informed feature designs and recommendations.
• Deeply curious to understand the ‘why.’
• Ability to be collaborative and work with stakeholders and team members.
• Excellent written and verbal communication skills
• Deeply curious and want to understand the why.
• Not satisfied with the status quo and want to raise the bar.
• Technical and analytical background
• Strong track record of execution.

Professional Competencies:

• Communication Skills
• Customer Service Orientation
• Knowledge of Regulations
• Empathy
• Negotiation Skills
• Time Management
• Data Management
• Team Collaboration
• Ethical Conduct.

Application Closing Date
Not Specified.