Customer Service Sales Representative (French Speaking) at Taeillo

At Taeillo, we provide well-designed, functional, durable, affordable, and sustainable home furnishing solutions to African millennials with big dreams on a budget.

We are recruiting to fill the position below:

Job Title: Customer Service Sales Representative (French Speaking)

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• A customer service sales representative works to develop leads to grow a business. They will work directly with customers to recommend products and services to fit their needs.
• A good customer service sales representative anticipates customer concerns and offers practical solutions to resolve them. They are responsible for consistently achieving sales targets.

Job Duties

• Perform informal and formal needs assessments for each customer to recommend appropriate goods and services.
• Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease.
• Participate in training and professional development and put new skills to immediate and meaningful use.
• Familiarize yourself with current information about services and products available for customers.
• Accurately record customer demographics, sales orders, or other information digitally or in written form
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Call customers to confirm orders.
• Take orders on Flexi-pay.
• Handle maintenance issues with customers
• Generate and convert leads to sales.
• Marking orders on Shopify as fulfilled when received by customers.
• Preparing job cards for production team usage
• Response to customer inquiries via various channels.
• Keep records of customer interactions, process customer accounts, and file documents
• Provide after-sales support to customers when needed.

Skills and Qualifications

• B.Sc / HND in Marketing, Business Management, Business Administration
• 1-2 years of customer service or sales experience
• Fluent in French and English Language
• Proficient with Microsoft Office Suite and related software
• Ability to cooperate with and support other members of customer service team.
• Excellent communication, interpersonal and customer service skills.
• Knowledge of data analysis and report writing
• Good knowledge of customer service best practices and desire to participate in training and professional development.
• Ability to quickly grasp concepts and gain product knowledge.

Application Closing Date
20th February, 2024.