Night Duty Manager at La Campagne Tropicana Beach Resort

La Campagne Tropicana Beach Resort is entwined in the core freshness of nature amongst virgin trees and the lovely view of the gentle romantic reflection of the setting sun upon the calm Atlantic Ocean. The views are simply iconic; you can only find in La Campagne Tropicana Beach Resort The birthplace of African decor. Come and experience the beauty of African Interior designs. At La Campagne Tropicana, we ensure to retain an African brand and value.

We are recruiting to fill the position below:

Job Title: Night Duty Manager

Location: Ibeju Lekki, Lagos
Employment Type: Full-time

Job Description

• As a Night Duty Manager, at the resort, you will oversee the operations and ensure a smooth and secure environment during the night shift.
• Your role is crucial in providing exceptional service, managing staff, and addressing any issues that may arise during the night.
• The successful candidate will be a hands-on, detail-oriented individual with strong leadership skills and a commitment to maintaining high service standards.

Responsibilities
Night Operations Oversight:

• Supervise and manage all night operations, ensuring standards and procedures are followed, especially food and beverage operations.
• Ensure all night duty staff are at their duty post as when due.
• Conduct regular patrols to monitor activities and address any issues promptly.

Guest Services:

• Ensure the delivery of exceptional customer service to guests during the night.
• Check-in guests, address and resolve guest concerns or requests, ensuring a positive guest experience.
• Setup breakfast and ensure it is served by 6:30 am

Emergency Response:

• Be the point of contact for emergencies during the night shift.
• Coordinate and execute emergency response plans as needed.

Night Audit:

• Oversee night audit processes, including reconciling accounts, verifying guest information, and generating reports.
• Ensure accuracy in operational records.

Communication:

• Maintain clear and effective communication with all departments and staff.
• Provide updates on nightly operations and incidents to relevant stakeholders.
• Escalate incidents to the resort manager.

Problem Resolution:

• Address and resolve issues that may arise during the night, including guest complaints, maintenance problems, and operational challenges.
• Collaborate with other departments for effective problem resolution.

Qualifications

• Minimum of 5 years experience in a supervisory or managerial role, preferably in a hotel or hospitality setting.
• Excellent leadership and communication skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with night audit processes and hotel management systems.

Application Closing Date
28th February, 2024.