Team Lead, Data Centre Operations at ipNX Nigeria Limited

IPNX Nigeria Limited is one of the fastest-growing information and communications technological companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

We are recruiting to fill the position below:

Job Title: Team Lead, Data Centre Operations

Location: Lagos
Employment Type: Full-time
Function: Managing Data Centre and Facilities Operations Department: Facilities
Reporting to: Head Tx/Core & Facilities Job Grade:Permanent
Travel Frequency: Occasionally
Work Schedule:8.00 AM- 5.00 PM

Key Activities

• Ensure adequate management of all data centre operations by adhering to all set Service Level Agreements on all Key Performance Indicators.
• Negotiate with service providers, ensuring delivery of efficiencies and cost savings, as well as conducting capacity planning, general capacity reviews, and driving infrastructure efficiencies across various areas.
• Implement heat and smoke detection and fire suppression to achieve efficiencies and compliance with IPNX standards.
• Ensure adequate cooling and power availability at all Data Centres, Collocated sites, and all Central Office locations, maintaining 99.5% power and cooling availability.
• Review and sign-off on all collocation and facility contracts, ensuring favorable clauses for ipNX.
• Engage effectively with all collocation service contracts, enforcing penalty clauses when required.
• Organize monthly governance meetings with service providers to review performance, identify areas of improvement, and ensure necessary corrections are made.
• Proactively detect and propose solutions to enhance the operations of all data centres.
• Drive the setup, supply, and installation of air conditioning, fire defense, and power reticulation for new Central Office builds within specified project delivery timelines.
• Efficiently manage contractors, ensuring service delivery in line with contract terms, and provide governance on performance.
• Ensure timely processing of all contractor payments and strict adherence to Infrastructure division Contractor Management Index.
• Ensure timely delivery of all customer services at the data centres.
• Establish a process to review risk assessments and method statements for work delivered as part of the facilities management service.
• Monitor all POP sites, Data centres, and Central office sites to proactively detect and resolve faults to avert avoidable outages.
• Drive end-to-end processes and procedures to manage Network infrastructure capacities and capabilities.
• Plan and execute maintenance of Network infrastructure, including management of leases, contracts, and statutory/regulatory compliance.
• Manage site acquisition agents to ensure timely acquisition and preparation of lease agreements for site rollout.
• Ensure legislative and statutory compliance of assets and services, including schedule examinations, inspections, and monitoring.
• Develop and execute a Business Continuity Plan (BCP) for Infrastructure sustainability.
• Work with key stakeholders to approve planning structure, roles, teams, and prioritize critical business operations in the event of a disaster.
• Implement a detailed business operations plan, identify threats and risks, establish recovery processes, and ensure quality assurance.
• Proactively identify opportunities for technical and business management improvement, developing business cases and Investment Papers.
• Control and operational management of partners to deliver optimal end-to-end network availability and KPI targets.
• Provide engineering support and participate in investigations of incidents related to infrastructure failure.
• Hold contractors accountable for suitable asset management and maintenance, including planned preventive maintenance (PPM) and reactive maintenance.
• Support the implementation of a Disaster Recovery Plan for infrastructure facilities, ensuring flexible, context-based, and collaborative processes.
• Timely management of facility faults and reassurance communication to key stakeholders, end user groups, and senior leadership.

Deliverables

• Expected Key Results
• Successfully manage
• Data Centre layout and
• Environment

Key Competencies:

• Ensure provision of innovative ideas and solutions for service improvements throughout the company's Facilities.
• Ensure best value and cost-effective solutions for Facilities and IPNX delivery model.
• Support building tours to note and follow up on issues, ensuring high standards of maintenance.
• Regularly update central records on space utilization, occupancy levels, and related surveys.

Educational Qualifications & Functional Skills

• University Degree in Telecommunications/Electrical Electronics Engineering/Computer Science (2.2/Upper Credit Minimum).
• 3+ years' experience in Telecommunications Operations management.
• Advanced knowledge of mobile telecommunications network architecture/technologies.
• Strong communication and presentation skills.
• Proficiency in report writing.
• Curiosity and exposure to new and emerging technologies.
• Negotiation, facilitation, and consensus-building skills.
• Ability to work independently, handle multiple priorities, and resolve systems issues.
• Knowledge of Data Centre management will be an advantage.

Work Experience:

• At least 4 years' experience in Telecommunications Operations management.
• Minimum of 4+ years' in operation support, installations, and commissioning.
• Proven experience of working with multiple suppliers/vendors/partners.
• Experience in developing and implementing new FM strategy, plans, and systems.
• Experience with Safety Management systems.
• Significant leadership experience in planning and delivering building and services maintenance.
• Strong experience as a line manager and coach leading diverse teams.
• Experience in the Telecommunications industry with a track record of technical achievement.
• Experience with large-scale infrastructure automation.
• Knowledge and understanding of the Nigerian and global Information Technology Industry, especially Telecommunications.

Application Closing Date
26th March, 2024.