Senior Engineer, Roaming Core, VAS & POI Performance at Etisalat Nigeria

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the position below:

Job Title: Senior Engineer, Roaming Core, VAS & POI Performance

Location: Abuja 

Job Summary

• Senior Engineer, Roaming Core, VAS & POI Performance
• Responsible for analyzing Roaming, VAS and POI performance on the network and follow-up to ensure quality of service standards are strictly adhered to.

Principal Functions

• Manage all roaming performance Analysis (Data, Voice, SMS).
• Responsible for VAS services performance analysis e.g. SMS, VSMS, RBT, DT, MCN, USSD etc.
• Manage performance analysis of all local and international POIs.
• Followup on all issues related to Roaming, VAS and POI until they are resolved.
• Propose solutions to solving all Roaming, VAS and POI problems on the network.
• Liaise with Network Operations and Wholesale & Carrier teams to resolve all Zero ASR issues on the network on both local and international POIs.
• Work with the drive test team to analyze the roaming drive tests.
• Coordinate all VAS related performance degradation with VAS planning and Operations to resolve all issues.
• Escalate all degradations in ASR, NER and ALOC to the relevant teams to resolve the problems.
• Work with the Roaming and Network operations teams to solve all roaming related issues for both inbound and outbound calls.
• Implement necessary communication strategy for the improvement and awareness of quality issues across all departments.
• Report as necessary on changes in standards (internally and externally initiated) and on performance against standards as customer perception side
• Perform any duties as assigned by Manage, QoS Analysis.

Educational Requirements

• First degree or equivalent in Electrical Engineering

Experience,Skills & Competencies:

• Three (3) to five (5) years relevant work experience.
• Network Operations
• Telecommunications& Mobile Network Standards & Specifications
• Personal Effectiveness
• Problem Solving
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online