Senior Manager: Retail Franchise at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

We are recruiting to fill the position of:

Job Title: Senior Manager: Retail Franchise

Location: Nigeria

Job Purpose

• Implement the National Retail Franchise roll out strategy and ensure compliance to defined Retail Operations processes and procedures at all Retail Sales and Service Point.

Key Accountabilities
Business Planning & Strategy:

• Define and implement the strategy for efficient sales operation at all Airtel Franchise touch points
• Implement and ensure adherence to approved policies and procedures which govern all transactions and dealings at express shops and Kiosks
• Forecast and project Sales per channel.
• Prepare analysis, budget, business case and motivation necessary for strategy implementation.
• Manage relationships with various internal groups in ensuring that service levels are met, and challenges resolved within predefined timelines.
• Provide insight into Kiosk and AES operations and identify opportunities for improvement.
• Generate all related reports, dashboards and present same to management while providing recommendations for continuous improvement based on customer feedback and competition analysis.
• Design, development, and documentation of Retail Franchise business continuity plans.

Process, Policy & Governance:

• Implement Mass retail and Retail Franchise Processes and Procedures.
• Implement Franchise Operating Manual.
• Revise and implement Airtel Express Shops (AES) staff operating guidelines.
• Design and implement Retail Shop & Franchise segmentation and classification.
• Effectively drive and manage governance across retail footprint.
• Develop young entrepreneurs to manage Retail Kiosks.

Project Management:

• Produce Project Plans for Retail Franchise roll out
• Coordinate and align Regional Retail and HQ SCM team to all shop project
• Follow Up projects to ensure completion as per timelines
• Ensure cross functional alignment - IT, Network, HR, Finance, SCM, Sales in all retail projects.
• Manage all retail franchise projects.

Financial:

• Drive Revenue growth and Profitability of Mass Retail Kiosks and Franchise outlets
• Motivate Franchise staff to maximize sales to ensure that all targets are achieved.
• Effectively drive and manage target driven initiatives and projects in franchise and mass retail outlets
• Liaise with Regional team to ensure optimum availability and mix of Airtel products and POS across all Kiosks and franchise showrooms.

People Development:

• Develop schedules for training / awareness for Kiosks & franchisee associates.
• Drive excellent service culture in the outlets.
• Perform independent review and validation of Shop Operations processes.

Desired Skills and Experience
Educational Qualification:

• First degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.
• Six (6) to Eight (8) years work experience, with at least five (5) years in a managerial role.

Relevant Experience

• 6 - 8 years of relevant work experience in Telcom, FMCG, Consumables or Retail
• 6+ years of team management experience.

Knowledge

• Sales Operations
• Retail Franchise operations, structure, policies and procedures.
• Data Gathering and Analysis
• Extensive knowledge of Airtel’s products, services and applications
• Project & Process management
• Planning and coordination
• Decision making.

Skill/Competencies

• Ability to evaluate needs, and determine what process or procedure would best serve those needs
• Interpersonal skills
• Communications skills(written and oral)
• Must be solution driven, proactive and have acceptable knowledge of the telecommunications business environment
• Attention to details
• Reasoning and Analytical Skill.
• Performance Measurement & Assessment Skill.
• Supervisory skills.

Personal Characteristics and Behaviour

• Achieving Results, & Delighting the Customer.
• Analytical.
• Good presentation skills.
• Team Player; Independent, Confident, and Objective.
• Attention to detail/ excellent oral and written communication skills
• Ready to achieve beyond set target.
• Committed to common goals and values of the organization.

Other Requirements:

• Strategic planning
• Entrepreneurial
• Relationship management
• Negotiation and influencing skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online