POS Repair Technicians at PalmPay Limited - Abuja and Lagos

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: POS Repair Technician

Locations: Abuja and Lagos
Employment Type: Full-time

Job Description

• As a POS Repair Technician, you will work as a member of a technical support team and will report to the Support Manager.
• You will be required to assemble and configure POS hardware.
• You will provide both on and off-site support, telephone support, and remote access support for hardware and software for our Agents.
• You must be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.

Responsibilities

• POS installation, maintenance, Troubleshoot, diagnose, and repair of hardware.
• Document, prioritize and follow up on all support tickets.
• Propose and evaluate technical solutions and alternatives.
• Working knowledge of Regular, Android and Sunmi POS devices is an added advantage.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Supports and maintains merchants' POS systems and terminals
• Perform diagnosis, troubleshooting, hardware repairs of POS systems, backup and other maintenance tasks.
• Maintain technical knowledge related to our suite of hardware and software product lines and industry.
• Setup, configure, and test hardware.
• Install software and hardware at client sites, run and connect all cables between and at hardware devices
• Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems
• Provide training to clients regarding hardware, and troubleshooting techniques

Qualifications

• ND / HND / B.Sc in related fields
• Must have a minimum of 2 years experience as POS repair technician
• Ability to manage and prioritize multiple tasks and deliver within deadline
• Advanced written and verbal communication skills
• Experience in configuration, installation, training and support of hardware or software products
• Expertise in Microsoft Office and Operating Systems
• Some Evening and Weekend schedules will be required.

Application Closing Date
Not Specified.