Regional Sales Training Lead at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Regional Sales Training Lead

Location: Osun
Employment Type: Full-time

Description

• You will equip the Salesforce with the tools and knowledge required to sell our products. In addition to delivering sales training, improving new Direct Sales Representative's (DSR) productivity, ensuring newly recruited DSRs' conversion, and supporting all sales activities across their respective region.
• You will report to the regional sales manager.

Responsibilities
Training and Development:

• Help create a relevant annual Learning and Development /training calendar through training needs surveys, assessments, reports, and feedback surveys for the Sales team.
• Design appropriate business impactful training or learning and development actions that help achieve our goals.
• Define expected training outcomes and implement strategies to achieve these outcomes.
• Develop and create up-to-date training material and create regular high-impact training that can be immediately applied by the Salesforce (SEs/FSMs and DSRs).
• Promote learning transfer and deploy performance support where possible to teams on the field.
• Document results of training delivered and provide training reports to management to enhance visibility on field operations.
• Ensure processes, products, projects/ pilots training e.g., new product roll-out, price, and process changes are done in a cost-effective manner.
• Ensure newly recruited DSRs are trained, registered, and converted in their F-7.
• Train DSRs on proper onboarding and KYC Fidelity to ensure good QoS.

Direct Sales Representative (DSR) Recruitment and Retention:

• DSR Documentation - Ensure all DSRs are trained and provide all documents/sales materials or documents for DSRs including being point persons for all audits.
• Ensure all recruited DSRs meet the recruitment checklist to facilitate a speedy conversion.
• Ensure timely registration of all newly trained DSRs, help remove blockers and demotivating factors, and create an enabling environment for DSR support and performance.
• Conduct onboarding training for DSRs - Actual content delivery and implementing M-30.
• Observe field sales encounters and perform demonstrations, conduct coaching, and support new DSRs on the field to ensure they hit their Indicators.
• Work towards improving F30 and support sales to achieve all sales targets/Levers.
• Coach for performance improvement and understanding of DSR issues.
• Ensure DSR retention within control and keep track of DSR exits, perform monthly system clean up, tracking of active and inactive DSR, coaching for performance improvement, or understanding of DSR issues.
• Ensuring newly recruited DSRs are trained, registered, and converted in their F7.

Qualifications and Experience

• HND / Bachelor's Degree in Humanities and Social Sciences or any related field.
• Membership of the Chartered Institute of Personnel Development, Association of Talent Development, or International Association of Sales Training will be an added advantage.
• 4+ years experience in Field-Sales and Capability Development related field e.g., Micro-finance or other financial services, mobile money, FMCG, or other Products/Services in Nigeria
• Good planning, organization, and conflict-resolution skills
• Ability to motivate a wide array of people to perform.

Application Closing Date
Not Specified.