Area Support Manager at the Norwegian Refugee Council (NRC)

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.

We are recruiting to fill the position below:

Job Title: Area Support Manager

Location: Maiduguri, Borno
Employment Type: Full-time

What you will do
Strategic Resource Management:

• Contribute to the strategic direction of the area office for an efficient structure.
• Ensure adequate and fit-for-purpose support strategy rooted in national staff capacity development.
• Provide leadership of the Support Department and ensure all work as one team.

Compliance and Internal Control:

• Perform regular spot-checks on supporting documentation to identify areas of improvement in regards of quality of documentation.
• Ensure the recommendations to the Area Office Support Department are addressed and updated on regular basis.
• Responsible for corruption mapping and mitigation practices and procedures in the Programme
• Lead on the preparation of Area Office donor, internal and external audit processes.
• Support improvement of area backlog system and compliance system, ensuring the area delivers programmes with the highest adherence to donor and NRC global compliance standards.

Systems and Procedures:

• Ensure that all rules, regulations, routines, procedures, SOPs are available, accessible to and known by all staff.
• Responsible for ensuring that HR, finance, logistics and administration systems provide relevant and adequate support to the area office’s programmes throughout the project cycle.
• With the Area Manager, ensure that the area office’s work processes are in place, understood by all staff, and carefully followed.
• Lead on the implementation at the Area Office level of new procedures and rollout of new systems such as the NRC HR Management System, UNIT4 Procurement and other systems.
• Lead on elaborating and regularly updating the Master Budget at the Area Office level.
• Always ensure coverage of the Master Budget and that efficient, sustainable, and flexible HR structures are in place.
• Lead ongoing efforts to improve data management, filling, and data protection. Ensure support departments adhere to improved data management systems and ensure information is shared, accessible and used for decision-making across support functions and programmes at area level, including field offices.
• Ensure all area staff comply to NRC performance management system.

Emergency Response:

• Provide support to the Area Office Emergency Response programme, ensuring that support functions are working well to ensure the success of the response.
• Work with programme functions to ensure the reconciliation of all distributions with the reconciliation of deliverables.

Other:

• When requested by the Area Manager, represent NRC externally in different fora.
• Act as Area Manager when appointed.
• Lead the evaluation of partners working with NRC.
• Ensure efficiency and value for money for the support units in Area Office.

What you will Bring

• Minimum of 4 years in a middle management position in a humanitarian/recovery context
• Ability to administer an office, a team, and complex activities.
• Solid knowledge of HR, finance, and logistics routines in a humanitarian context
• Fluency in English, both written and verbal

Context/ Specific Skills, Knowledge, and Experience:

• Experience in remote management
• Knowledge of the Nigeria Emergency Response Crisis
• Experience of partnership.

Application Closing Date
16th February, 2024.