Customer Service Officer at a Travel Agency - HRLeverage Africa Limited

HRLeverage Africa Limited - Our client, a Travel Agency, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Provide exceptional customer service to clients and an efficient administrative support.
• Provide excellent customer experiences that will facilitate organic growth
• Take ownership of customers issues and queries and follow through to resolution.
• Provide accurate information about product and services
• Maintain detailed and accurate customer interaction records
• Stay informed about product features, specifications and promotions.
• Develop Service procedures, policies and standards.

Requirements and Skills

• OND or its equivalent
• Proven experience as a Customer Service Officer
• Excellent verbal and written communication skills
• Strong problem solving skills with rapt attention to details
• Proficiency in English and use customer service softwares
• Positive attitude, empathy and a customer-centric approach.

Benefits

• Remuneration: N50,000 monthly.
• Bonus.

Application Closing Date
8th February, 2024.