Support Engineer / Technician at a Tech Solutions Company - FlexEdge Limited (2 Openings)

FlexEdge Limited - Our client, a Tech Solutions company, is recruiting a skilled and dedicated candidate to fill the position below:

Job Title: Support Engineer / Technician (Tech Savvy)

Locations: Benin - Edo & Yobe
Employment Type: Full-time

Job Summary

• The role involves troubleshooting, resolving technical issues, and ensuring customer satisfaction through efficient and effective support.
• The ideal candidate will be responsible for providing technical support and assistance to clients who requires such services.

Responsibilities

• Provide timely and effective technical support to clients experiencing issues with the Client’s products and services.
• Diagnose and troubleshoot hardware problems, escalating complex issues to higher-level support teams when necessary.
• Collaborate with other support engineers to find solutions to recurring issues.
• Communicate effectively with clients to understand and analyze the product’s issues.
• Offer clear instructions to clients on issue resolution, ensuring a positive customer experience.
• Follow up with clients to ensure that their technical concerns are addressed satisfactorily.
• Maintain accurate records of customer complaints, technical issues, and resolutions in the support ticketing system.
• Contribute to the creation and updating of support documentation, and troubleshooting guides.
• Stay informed about products, updates, and new features.
• Continuously build expertise in the technical aspects of the products to provide effective support.
• Work closely with other teams, including development, sales, and quality assurance, to convey client feedback and contribute to product improvements.
• Participate in team meetings to share insights, challenges, and solutions.

Basic Requirements

• OND / NCE in Engineering/Computer Science/Relevant training
• 3 - 4 years engineers in Tech Solutions, knowledgeable in repairs and maintenance of Hardwares (POS Terminals, Printers, Tech products)
• Good communication skills,
• Problem-Solving & interpersonal skills
• Ability to work collaboratively in a team environment
• Detail Oriented with a focus on accuracy & efficiency.

Application Closing Date
29th February, 2024.