Head of Operations (Travel and Tours) at Rimdinado International Limited

Rimdinado International Limited - We are a global brand, leveraging on technology and changing business conditions to provide cutting edge solutions to our communities. We provide human capital management, Organizational design and development and business process management consulting services for our wide range local and international clientele.

We are recruiting to fill the position below:

Job Title: Head of Operations (Travel and Tours)

Location: Abuja (FCT)
Employment Type: Full-time

Overview

• The Head of Operations will be responsible for overseeing and managing all aspects of our operational activities to ensure efficiency, quality service delivery, and customer satisfaction.
• He/She will play a key role in streamlining processes, optimizing resources, and fostering a culture of continuous improvement within the organization.

Key Responsibilities

• Strategic Planning: Develop and implement operational strategies aligned with the company's overall objectives to drive growth and profitability.
• Team Leadership: Lead, mentor, and motivate a team of operations staff, including managers and frontline employees, to ensure high performance and adherence to company policies and procedures.
• Process Improvement: Continuously evaluate and optimize operational processes to enhance efficiency, minimize costs, and improve service quality.
• Vendor Management: Establish and maintain relationships with suppliers, vendors, and partners to ensure timely delivery of services and negotiate favorable terms and agreements.
• Resource Allocation: Manage and allocate resources effectively, including personnel, equipment, and budget, to meet operational requirements and achieve business goals.
• Quality Assurance: Implement quality control measures and standards to ensure the delivery of exceptional service to customers and maintain high levels of satisfaction.
• Risk Management: Identify potential risks and develop mitigation strategies to safeguard the company's operations and reputation.
• Compliance: Ensure compliance with relevant regulations, industry standards, and company policies in all operational activities.
• Performance Monitoring: Monitor key performance indicators (KPIs) and operational metrics to track progress, identify areas for improvement, and report on performance to senior management.
• Customer Experience: Champion a customer-centric approach to operations, focusing on delivering memorable experiences and exceeding customer expectations.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or related field (Master's degree preferred).
• Proven experience in operations management within the travel and tourism industry, with a minimum of [3 years] in a leadership role.
• IATA Certified
• Knowledge and usage of various ticketing platforms (such Amadeus, etc)
• Strong leadership and team management skills, with the ability to inspire and motivate staff to achieve results.
• Excellent problem-solving abilities and strategic thinking capabilities.
• Solid understanding of operational processes, logistics, and supply chain management.
• Exceptional communication and interpersonal skills.
• Proficiency in relevant software and technology tools.
• Flexibility to travel as required.

Application Closing Date
15th February, 2024.